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Service Cloud stories - Page 3
Deloitte bolsters AWS offerings with CloudinIT
Mon, 19th Nov 2018
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network infrastructure
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hyperscale
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public cloud
Deloitte expands AWS services with CloudinIT team on board, enhancing Salesforce expertise and boosting Deloitte Digital in NZ from February 2019.
Exclusive: The future of AI as a business tool
Mon, 23rd Jul 2018
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uc
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digital transformation
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martech
Recently I had the opportunity to discuss the implications and implementations of AI within enterprise with Bluewolf ANZ MD Gavin Diamond.
Extend your SAP system to better service your customers
Tue, 20th Feb 2018
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crm
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cx
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martech
Bluleader helps organisations drive better ROI on existing SAP ERP investments by extending the data model on a seamless, single platform experience.
Huawei's FusionCube hyperconverged infrastructure leads Chinese market
Thu, 7th Dec 2017
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network infrastructure
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converged infrastructure
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sdn
Huawei's FusionCube hyper-converged infrastructure tops the Chinese market, showcasing industry recognition and superior cloud platform solutions.
Salesforce & AWS team up to drive digital transformation in Australia
Tue, 17th Oct 2017
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data analytics
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digital transformation
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hyperscale
Salesforce partners with AWS to accelerate digital innovation in Australia, enhancing customer experiences with cloud infrastructure.
Zettagrid scoops up Business Continuity Institute award
Wed, 6th Sep 2017
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dr
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iaas
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cloud services
Zettagrid triumphs at BCI Awards with SecondSite, uplifting disaster recovery solutions to bolster organisational resilience.
Salesforce announces Summer '17 update at Auckland Basecamp
Thu, 31st Aug 2017
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crm
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data analytics
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martech
The Basecamp event also featured trailblazing customer stories from Fonterra, HazardCo, Spark Digital and Soul Machines.
Zerto accelerates hybrid cloud resilience with new disaster recovery tech
Thu, 24th Aug 2017
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virtualisation
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dr
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hyperscale
Zerto introduces Microsoft Azure bi-directional replication, faster AWS recovery, and new analytics capabilities with the release of ZVR 5.5.
Royal Flying Doctors Service cloud journey bolstered by Riverbed and Zero1
Mon, 7th Aug 2017
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healthtech
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riverbed
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tablets
RFDS's Queensland section to enhance care with Riverbed and Zero1's network and cloud solutions, reducing downtime and costs.
Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Mon, 31st Jul 2017
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crm
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uc
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data analytics
Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.
Bluewolf announces new AI telco Salesforce solution to deliver better CX
Wed, 7th Jun 2017
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uc
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data analytics
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cx
Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.
Breaking down cloud computing and its nuances - Gartner
Fri, 12th May 2017
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datacentre infrastructure
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hyperscale
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microsoft
Cloud computing is often thought of as one technology, but organisations should consider which type of cloud computing is the most effective.
Salesforce to play 'key role' in Vocus' new Aussie strategy
Fri, 31st Mar 2017
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crm
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data analytics
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cx
Salesforce and Vocus sign multi-million-dollar deal to enhance customer experience for Australia's telecom sector.
Salesforce to establish local infrastructure in Sydney
Tue, 21st Mar 2017
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crm
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data analytics
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hyperscale
Salesforce boosts Aussie presence with new Sydney-based infrastructure on AWS, eyeing local service enhancement.
IBM & Salesforce reveal global AI partnership
Wed, 8th Mar 2017
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data analytics
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martech
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cdp
IBM and Salesforce team up to provide AI-powered solutions for customer engagement, combining Watson and Einstein.
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Wed, 14th Dec 2016
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crm
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data analytics
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martech
Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.
The Top 9 communications tools for Salesforce
Tue, 22nd Nov 2016
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uc
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data analytics
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martech
Boost Salesforce connectivity with our definitive guide to the best comms tools from Dreamforce, featuring game-changing apps like eSignLive.
Radical new features in the latest update to Salesforce
Fri, 21st Oct 2016
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crm
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data analytics
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martech
With this new version, Salesforce is making artificial intelligence and machine learning accessible to all businesses of all sizes.
The cloud tool that is transforming the construction sector
Wed, 5th Oct 2016
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document management
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data analytics
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ecm
Revolutionary Aussie cloud platform Aconex streamlines construction chaos, propelling tech uptake in the global build sector.
The eight product lines that make up Salesforce
Tue, 4th Oct 2016
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crm
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uc
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data analytics
Discover the eight diverse 'Clouds' powering Salesforce's rise as a titan in cloud-based enterprise solutions since 1999.