Serco Stories

Australian Stories

Serco stories

Australian gym pioneer adopts CoverMe to boost staff efficiency

Mel Tempest, Australian gym pioneer, adopts CoverMe platform at her Ballarat fitness club to enhance staff efficiency and streamline operations.

By Melvin Hipolito • 3 min read • Fri, 21st Nov 2025

Customer service

Victoria Police & Serco renew partnership, boosting efficiency

Victoria Police and Serco have renewed their partnership, freeing over 100,000 hours annually for frontline policing through enhanced non-emergency reporting services.

By Kaleah Salmon • 3 min read • Thu, 31st Jul 2025

Digital Transformation

Victoria Police upgrades online crime reporting for efficiency

Victoria Police has upgraded its Online Crime Reporting system with Serco to boost efficiency and allow officers to focus more on emergencies.

By Kaleah Salmon • 3 min read • Fri, 30th May 2025

Global Stories

Serco stories

Digital Transformation

Serco halves integration project times with Boomi AI agents

Serco Asia Pacific has halved integration project times to 6-12 hours using Boomi's AI agents, boosting efficiency across its public service operations.

By Sean Mitchell • 3 min read • Mon, 29th Sep 2025

Workforce Technology

Serco extends nimbus contract to support global workforce

Serco extends its nimbus Cloud contract by three years, benefiting over 24,000 employees globally with advanced workforce management technology.

By Imee Dequito • 3 min read • Wed, 28th Aug 2024

Firewalls

A reality check on email security threats in healthcare

Email-based cyberattacks have been around for decades, yet they remain widespread, ever-evolving — and persistently successful.

By Contributor • 7 min read • Mon, 27th Nov 2023

Cloud Security

Channel needs to support SMBs to deploy cloud strategies

Digitalisation has been accelerated by 5-8 years due to COVID-19, with cloud-based technologies playing a key role, according to Giacom.

By Shannon Williams • 6 min read • Fri, 5th Mar 2021

Unified Communications

NBN appoints new corporate affairs lead

Felicity Ross, with extensive experience in communications, is set to replace Karina Keisler as NBN Co's new corporate affairs lead from 18 July 2018.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 21st May 2018

Wellington Regional Council

Wellington selects 3 potential bidders for multi-million-dollar rail contract

Greater Wellington Regional Council has for the first time short listed three potential bidders to operate and maintain its rail services for a ter.

By Pattrick Smellie • 3 min read • Mon, 29th Dec 2014

Stories from Other Regions

Serco stories

DevOps

VIVO Defence Services launches AI & data training for MOD work

VIVO Defence Services has partnered with Multiverse to provide AI and data training, enhancing skills to better support the Ministry of Defence's estate management.

By Jed Nykolle Harme • 3 min read • Tue, 28th Oct 2025

Hyperscale

Hydrogen fuel cells promise reliable power, zero emissions

Hydrogen fuel cells, seen as the future of zero-emission power, come with significant CO2 reduction potential. Kohler invests in its sustainable adoption.

By Keith Khoo • 7 min read • Wed, 12th Jun 2024

Internet of Things

Taiwan hosts 5G-ACIA assembly for industrial IoT 5G standards alignment

Taiwan was the first-time host of the influential 5G Alliance for Connected Industries and Automation General Assembly, promoting global 5G smart manufacturing standards and bolstering Taiwanese manufacturers' global supply chain presence.

By Catherine Knowles • 3 min read • Thu, 4th Jan 2024