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Australia leads in trusted AI service investment, Salesforce
Data Protection

Australia leads in trusted AI service investment, Salesforce

Despite regulatory pressure, Australian service leaders are prioritising customer-facing AI spending as trust in AI agents outpaces global averages.

By Mark Tarre • 4 min read • Last week

Global Stories

Salesforce stories

Vercel unveils agent tools as deployments turn AI-led
Software-as-a-Service

Vercel unveils agent tools as deployments turn AI-led

More than half of Vercel deployments are now triggered by coding agents, as monthly AI token traffic has jumped tenfold.

By Mark Tarre • 4 min read • Last week
Salesforce buys Fin in USD $3.6bn AI customer service deal
Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Last week
Reco launches Claude security integration for enterprises
Data Protection

Reco launches Claude security integration for enterprises

Security teams can now trace AI activity across employee and developer environments as Reco links Claude usage to permissions, keys and data paths.

By Mark Tarre • 4 min read • Last week
Konecta launches Kolibri AI platform for customer ops
Software-as-a-Service

Konecta launches Kolibri AI platform for customer ops

The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.

By Sean Mitchell • 3 min read • Last week
LevelFive launches with fixed-price AI software model
Digital Transformation

LevelFive launches with fixed-price AI software model

Mid-market buyers could get software in eight to 12 weeks as the Newcastle studio bets AI will make fixed-fee delivery viable.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Salesforce stories

UPES teams with Salesforce for AI data science degree
Customer Relationship Management

UPES teams with Salesforce for AI data science degree

Students will gain hands-on AI and CRM training from first year under a new degree designed to meet rising employer demand for data skills.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Lightrun launches runtime-aware PR verifier for GitHub
DevOps

Lightrun launches runtime-aware PR verifier for GitHub

Software teams could catch regressions before release as the new verifier checks pull requests against live production behaviour inside existing workflow tools.

By Sean Mitchell • 4 min read • Yesterday
Intezer launches MCP server for security AI agents
Security Information and Event Management

Intezer launches MCP server for security AI agents

The new server lets security teams feed Claude and Codex with case history and triage logic, reducing manual alert handling.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Tottenham signs TCS in digital transformation deal
Customer Relationship Management

Tottenham signs TCS in digital transformation deal

Fans will see changes across ticketing, content and security as the Premier League club hands its digital overhaul to Tata Consultancy Services.

By Sean Mitchell • 4 min read • Last week
WealthAi launches client file for wealth managers platform
Software-as-a-Service

WealthAi launches client file for wealth managers platform

Advisers could cut post-meeting admin from hours to minutes as a new AI workspace updates records across meetings, documents and portfolio feeds.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Salesforce & Hero FinCorp cut loan processing time
Software-as-a-Service

Salesforce & Hero FinCorp cut loan processing time

Turnaround times for two-wheeler loans have fallen 72%, easing delays for dealers and first-time buyers across Hero FinCorp's network.

By Karen Joy Bacudo • 4 min read • Last week
Adyen launches agentic commerce APIs for US merchants
Digital Transformation

Adyen launches agentic commerce APIs for US merchants

Enterprise merchants can now connect once to multiple AI shopping platforms, as Adyen's limited US rollout aims to cut repeated integration work.

By Karen Joy Bacudo • 4 min read • Last week
Beyond attendance: How today's tech brands are rethinking event ROI
Customer Relationship Management

Beyond attendance: How today's tech brands are rethinking event ROI

Tech marketers are under pressure to prove events drive pipeline, as leaders now expect a clearer link to revenue than simple attendance counts.

By Loren Maisels • 3 min read • Last week
UK councils drive Arcus Global growth amid reorganisation
Software-as-a-Service

UK councils drive Arcus Global growth amid reorganisation

Council reorganisation is speeding up demand for cloud systems as Arcus Global posts 26 per cent recurring revenue growth since 2022.

By Mark Tarre • 4 min read • Last week
UK unveils GBP £1.1 billion AI hardware investment
Semiconductors

UK unveils GBP £1.1 billion AI hardware investment

The package will fund chips, a supercomputer and skills training, as ministers seek to build domestic AI capacity and speed workplace adoption.

By Sean Mitchell • 4 min read • This month
Salesforce to train one million Indians in AI by 2030
Digital Transformation

Salesforce to train one million Indians in AI by 2030

The push reflects rising demand for AI jobs in India as Salesforce aims to widen access to training, internships and employer links.

By Joseph Gabriel Lagonsin • 4 min read • This month