eCommerceNews Australia - Technology news for digital commerce decision-makers

Reputation management stories

Ai shadow over conference room worried executives fading brand logos

B2B marketers struggle to manage brand visibility in AI

Yesterday
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digital transformation
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cx
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martech
B2B marketers say AI answer engines are reshaping buyer journeys, yet 81% admit brand visibility and positioning in AI remain a blind spot.
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Google AI more negative than ChatGPT for brand reputation

2 days ago
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cx
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martech
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risk & compliance
AI search tools cast brands in starkly different lights, with Google skewing early negative and ChatGPT souring sentiment near purchase.
Aleesha naxakis headshot

Style, substance, and strategy: Drawing similarities between pageantry and PR

3 days ago
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partner programmes
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clean technologies
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marketing
From runway to boardroom, Australia's pageant stage doubles as a high-stakes PR lab for purpose-driven personal branding in 2026.
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Why "Give to Gain" needs to stop being a women's virtue and start being a business model

3 days ago
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uc
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partner programmes
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collaboration
Communications must abandon hoarding influence and make advocacy a core business strategy, not a selfless virtue expected only of women.
Candice gersun

From video games to AI visibility: How women in tech can build authority through PR

3 days ago
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gaming
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martech
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partner programmes
From gaming roots to AI-era PR, women in tech can turn media visibility into authority, unlocking investors, customers and influence.
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AI is rewriting the B2B marketing playbook for CIOs, CTOs & CMOS

Last week
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data analytics
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digital transformation
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martech
AI assistants are reshaping B2B discovery, forcing CIOs, CTOs and CMOs to rebuild content for zero‑click, conversational buying journeys.
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Study reveals middle managers falter under pressure

Last month
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hcm
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cartech
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recruitment
Middle managers' performance collapses by up to 70% under reputational risk and fuzzy authority, Interactive EQ's 2026 index finds.
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Gartner: LLMs to reshape PR budgets & staff chatbots

Last month
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martech
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hcm
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rpa
Gartner predicts public LLMs will double PR budgets by 2027 as AI search reshapes discovery and employee chatbots replace intranets.
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Sefiani unveils Surfacd to track brands in AI search

Last month
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digital transformation
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martech
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genai
Sefiani launches Surfacd, a tool that lets brands track and optimise how AI search engines present them versus rivals across key queries.
Dan gamble

AI has raised the stakes: Why strategic communications remains human-led in 2026

Last month
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digital transformation
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partner programmes
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risk & compliance
AI is reshaping PR, but leaders warn the winners in 2026 will be those who keep strategic communications firmly human-led.
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Moltbook's AI agents spark growing security & brand fears

Last month
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saas
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uc
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data protection
Moltbook's boom in user-built AI agents is fuelling mounting warnings over cyber threats and brand damage as governance lags adoption.
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Privacy shifts from compliance checkbox to market edge

Fri, 23rd Jan 2026
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data protection
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data analytics
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digital transformation
Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.
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AI tops global C-suite worries on corporate reputation

Thu, 22nd Jan 2026
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digital transformation
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cx
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martech
AI has become the top corporate reputation fear for global leaders, yet most admit they are underprepared for its fast-rising risks.
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Yext predicts AI will redefine online discovery by 2026

Tue, 13th Jan 2026
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digital transformation
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cx
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martech
Yext predicts AI will overhaul online discovery by 2026, as trust in AI search grows and brands race to be chosen by algorithms.
Imogen ley clowes

How to fix your data centre's credibility problem

Mon, 12th Jan 2026
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digital transformation
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hyperscale
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dc
Data centres can't PR their way out of scrutiny; only clear, consistent brands will rebuild trust in power-hungry infrastructure.
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AI propels 2026 growth plans for small firms in ANZ

Wed, 24th Dec 2025
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data analytics
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digital transformation
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cx
Small firms across Australia and New Zealand turn to AI to sharpen 2026 growth, boost service standards and tackle persistent staff shortages.
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Gartner maps six key trends reshaping IT operations by 2026

Mon, 15th Dec 2025
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data protection
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hybrid cloud
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public cloud
Gartner says six trends from hybrid computing to geopatriation will redefine IT infrastructure, operations and risk planning by 2026.
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Thryv launches AI marketing tool to boost home service growth

Wed, 3rd Dec 2025
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crm
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cx
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martech
Thryv has launched an AI marketing tool in Australia and New Zealand to help home service businesses automate sales and boost their online presence.
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Wayvia unveils AI-powered Prowl platform for real-time price control

Tue, 18th Nov 2025
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ai
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reputation management
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black friday
Wayvia launches AI-powered Prowl platform to monitor and enforce real-time pricing, protecting brands' margins amid volatile retail conditions.
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Hivekind AI launches PR Agent to streamline B2B media relations

Mon, 17th Nov 2025
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martech
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cdp
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genai
Hivekind AI launches PR Agent, an autonomous digital worker helping B2B tech firms enhance media relations with real-time communication intelligence.