Qualtrics stories - Page 4

Qualtrics launches Experience Basecamp, an on-demand platform offering over 60 courses to help organisations master Experience Management (XM) expertise.

Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.

Qualtrics reveals keys to digital customer experience: Personalisation, Predictive Analytics, Embedded Action.

Improving employee experience is vital to boost engagement and productivity, finds Gallup. Research from Qualtrics reveals three steps businesses can take.

Analytics can significantly enhance employee experiences by providing real-time feedback and actionable insights, says Qualtrics' Steve Bennetts.

Qualtrics and IBM unite to enhance employee experience, transitioning IBM Kenexa users to the Qualtrics XM Platform with integrated IBM Watson technology.

Qualtrics has swiftly bolstered its presence in APAC with six new offices and a 100-strong team, serving over 750 clients since 2015.

Customer experience can make or break a customers loyalty to a brand, which is why Qualtrics has released their 5 expected trends for CX this year.

​Qualtrics has announced its intentions to expand its global ecosystem of partners with a number of partners already onboard.

Brain drain in the IT and data centre industry could be reduced by investing in employee training, according to Schneider Electric.

Millennials can provide fresh ideas and deliver significant value, so organisations must present opportunities to learn and grow where possible.

Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.

The company says this is the first step in eliminating the need for customer experience analysts and data scientists.

​Qualtrics recently announced the appointment of John Torrey as head of corporate strategy, corporate development and business development.

Qualtrics has enhanced its customer experience management platform to help companies improve their CX programs and drive customer satisfaction.

New study dispels myths about millennials, underscoring the need for businesses to grasp their true preferences and habits for market success.

Employees drive experience: Many organisations forget about the impact employee engagement has on the customer experience.

Today you must craft your product and pricing long before your customers experience it and if your market is changing, you can’t be the last to know.

A significant proportion of holidaymakers in Australia and New Zealand believe their feedback never reaches anyone who can make a difference.