Process automation stories

ServiceNow and Google Cloud deepen AI tie-up as quarterly subscription revenue rises 19% and guidance is lifted after strong contract wins.

GE Appliances uses Gemini Enterprise to put AI into factories, logistics and supplier work, cutting backorders 25% and speeding shift summaries.

EcoVadis expands workplace AI rollout with Google Cloud, using Gemini Enterprise to automate internal tasks and train staff to build custom agents.

Tredence and Google Cloud unveil agentic AI accelerators to help enterprises shift from pilots to production across data, supply chains and customer service.

Cognizant deepens Google Cloud tie-up with embedded engineers, new Marketplace offers and a North American telecoms AI win.

Tata Steel deploys more than 300 AI agents with Google Cloud to speed up maintenance, customer service and back-office work worldwide.

Quantium joins Google Cloud's Gemini Enterprise push with a new AI practice aimed at moving enterprise agents from pilots into production.

Funlab extends Dayforce across Australia, New Zealand and the US, giving 2,500 staff one workforce system and cutting onboarding time by up to five days.

Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.

KPMG deepens Google Cloud tie-up with AI agents for regulated sectors, including a Cardinal Health finance tool to tackle pricing disputes.

Infosys and Google Cloud widen partnership to package agentic AI tools for major industries, while training 100,000 staff on Gemini Enterprise.

Mercha deploys Decidr OS to automate custom sales proposals, turning a two-to-three-hour workflow into seconds for its 12-person team.

Google Cloud turns Gemini Enterprise into a single control point for developers and staff as it adds governance, no-code building and partner agents.

Backbase unveils AI-native Banking OS to tackle fragmented bank operations and shared customer records, targeting practical AI gains across frontline work.

Adobe unveils CX Enterprise to knit together AI agents, cloud partners and governed marketing workflows across large enterprise tech stacks.

Yoshinori Nagata named Managing Director as Fujifilm Business Innovation Australia accelerates its shift from document tech into IT, automation and AI services.

Tines ramps up Australia presence with APAC hub and customer-facing hires as local firms and IT teams drive broader AI automation adoption.

Sovos hires Self Financial veteran David McCann to steer global technology push as it scales AI-driven tax compliance tools for multinational clients.

Sage and PwC have launched AI-driven tools to speed Sage Intacct deployment and help accounting firms automate advisory work.

Hyland embeds AI into finance, SAP and student workflows as it upgrades Content Innovation Cloud for regulated enterprise processes.