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Braze launches AI tools & deepens AWS collaboration
Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Last month
AnywhereNow puts Tendfor into Microsoft Marketplace
Software-as-a-Service

AnywhereNow puts Tendfor into Microsoft Marketplace

Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.

By Sean Mitchell • 4 min read • Wed, 8th Jul 2026
RingCentral adds RCS, AI & Teams tools for business
Unified Communications

RingCentral adds RCS, AI & Teams tools for business

Businesses will be able to verify texts and calls more easily as RingCentral expands RCS, AI and Microsoft Teams support across key markets.

By Sean Mitchell • 5 min read • Mon, 4th May 2026
Gamma unveils global Teams voice service for partners
Customer Relationship Management

Gamma unveils global Teams voice service for partners

Gamma launches International Operator Connect, letting UK partners sell Teams voice across Europe while offloading regulatory burdens.

By Sofiah Nichole Salivio • 4 min read • Wed, 18th Feb 2026
CallTower partners with Tollring to boost call analytics on Teams
Unified Communications

CallTower partners with Tollring to boost call analytics on Teams

CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.

By Kaleah Salmon • 3 min read • Tue, 30th Jul 2024
Tollring launches AI-powered recording for Microsoft Teams
Unified Communications

Tollring launches AI-powered recording for Microsoft Teams

Tollring has unveiled Analytics 365 AI-Powered Recording for Microsoft Teams, enhancing its toolset with live transcription and AI-driven analysis, starting at US$7 per user.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024
Global UCaaS market to reach 131 million users by 2028
Convergence

Global UCaaS market to reach 131 million users by 2028

Global Unified Communications as a Service market set for a 10.3% growth over the next five years, with mobile UCaaS services gaining momentum.

By Shannon Williams • 3 min read • Fri, 22nd Mar 2024
Gamma acquires Coolwave to boost global voice services presence
Unified Communications

Gamma acquires Coolwave to boost global voice services presence

Gamma Communications has strategically acquired international SMS and voice services provider, Coolwave Communications, bolstering its global presence and voice services.

By Kaleah Salmon • 3 min read • Thu, 8th Feb 2024
Symbio Holdings announce partnership with Microsoft Teams
Software-as-a-Service

Symbio Holdings announce partnership with Microsoft Teams

Symbio Holdings announces the launch of its Operator Connect for Microsoft Teams solution in Australia, New Zealand, and Singapore.

By Kaleah Salmon • 3 min read • Fri, 26th May 2023

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Gamma pitches cloud voice to MSPs to boost retention
Unified Communications

Gamma pitches cloud voice to MSPs to boost retention

MSPs could protect margins by bundling cloud voice, as Gamma says it can also reduce churn and block rivals from key accounts.

By Mark Tarre • 6 min read • Fri, 29th May 2026
Voice as a modern growth lever for MSPs
Unified Communications

Voice as a modern growth lever for MSPs

MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.

By Will Morey • 5 min read • Thu, 28th May 2026
MSPs see voice as part of wider IT offer, Gamma says
Customer Relationship Management

MSPs see voice as part of wider IT offer, Gamma says

As larger vendors bundle communications with cloud and security, smaller voice specialists face tougher competition and higher support risk.

By Mark Tarre • 4 min read • Tue, 21st Apr 2026
Complementary collaboration: why partners need to do more with unified communications
Unified Communications

Complementary collaboration: why partners need to do more with unified communications

UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.

By Matthew Worboys • 5 min read • Fri, 11th Jul 2025
How the desire for truly unified communications is transforming the telecoms industry
Unified Communications

How the desire for truly unified communications is transforming the telecoms industry

The telecoms industry is undergoing a seismic shift towards unified communications, driven by the demand for seamless, cloud-based telephony solutions.

By Steve Flavell • 5 min read • Fri, 21st Mar 2025
Sipcom launches HALO Operator Connect service for Microsoft Teams
Unified Communications

Sipcom launches HALO Operator Connect service for Microsoft Teams

Cloud communications provider Sipcom introduces HALO Operator Connect, a service integrating a public switched phone network into Microsoft Teams.

By Catherine Knowles • 2 min read • Thu, 21st Dec 2023