Ombudsman stories
Australian consumers increasingly satisfied with internet and phone providers as complaints drop, says Telecommunications Industry Ombudsman.
Historical scrutiny of wartime suspects and the Communist Party has widened, as declassified files expose how New Zealand tracked perceived threats for decades.
Housing providers facing tighter complaint rules are set to get AI support as Ctrl AI brings in senior ombudsman expertise.
Rising complaint volumes and more complex cases are pushing The Ombuds Group to use AI with human oversight across all its schemes.
Councils and opponents remain split as the Government's water overhaul promises public ownership but keeps co-governance in place.
Hundreds of thousands of injured New Zealanders could get better access to support if ACC reforms and a new commissioner are adopted.
