NPS stories
Infosys expands Google Cloud tie-up for agentic AI
Yesterday
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data analytics
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digital transformation
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hyperscale
Infosys and Google Cloud widen partnership to package agentic AI tools for major industries, while training 100,000 staff on Gemini Enterprise.
Whatfix study warns AI adoption gap costs mid-sized firms
This month
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saas
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digital transformation
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martech
Whatfix study says firms risk USD $10.9m a year from weak digital adoption as AI investment outpaces staff use of new tools.
AskNicely launches Ask NiceAI for service businesses
This month
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data analytics
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digital transformation
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cx
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
Does data define the retail winners and losers in 2026?
Last month
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data analytics
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digital transformation
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cx
Australian retailers face rising insolvencies and online giants; those failing to harness delivery data risk becoming 2026's biggest losers.
Qualtrics boosts CX suite with new AI & automation tools
Last month
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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
OutSystems named G2 Leader for AI agent builders in 2026
Last month
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devops
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digital transformation
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it automation
OutSystems named a Leader in G2's Spring 2026 AI Agent Builders Grid, after earning top scores for ease of admin, trust and governance.
Circles, Airwallex bring embedded finance to global telcos
Last month
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saas
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dr
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digital transformation
Circles partners with Airwallex to plug embedded banking into CirclesX, letting telcos launch financial services across more than 70 markets.
Circles.Life launches Zerofy card with instant cashback
Last month
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dr
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crypto
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fintech
Circles.Life rolls out Zerofy Cashback Card in Singapore, touting instant, uncapped rewards on global spend via Airwallex and Visa.
OutSystems named G2 Leader for enterprise AI agents
Last month
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data protection
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digital transformation
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cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
Confluent says data streaming will enable faster, better decisions
Last month
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data protection
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data analytics
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digital transformation
Confluent says organisations must shift to governed data streaming, with AI agents making millisecond decisions at scale.
What it really takes to step into commercial leadership
Last month
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data analytics
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cx
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martech
Women eyeing commercial leadership in mobility need vision, data, resilience and courage to thrive and drive lasting change at the top.
AI-era contact centres become strategic CX data hubs
Last month
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
TMF boosts margins by GBP £32m with Enate platform
Wed, 25th Feb 2026
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digital transformation
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cx
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martech
TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.
Client focus & AI adoption shape Australian law firms
Sun, 15th Feb 2026
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data protection
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document management
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digital transformation
Australian midsize law firms double down on client care and incremental growth as AI use goes mainstream amid workload and talent strains.
Teradata scales enterprise AI deployments across sectors
Wed, 14th Jan 2026
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manufacturing
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surveillance
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hybrid cloud
Teradata claims over 150 large-scale AI deployments in 2025 as enterprises shift from pilots to governed, production-grade roll-outs.
Syriac Joswin named Chief Revenue Officer to drive Synoptek growth
Mon, 29th Sep 2025
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digital transformation
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partner programmes
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ai
Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.
Customer Science buys Friendly Persuasion to boost CX solutions
Wed, 30th Jul 2025
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digital transformation
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cx
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martech
Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.
BeyondTrust honours 2024 Australian partners for excellence & growth
Tue, 10th Jun 2025
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digital transformation
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cybersecurity
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nps
BeyondTrust has honoured its 2024 Australian partners, with CyberCX named Partner of the Year and 3Columns awarded Growth Partner of the Year.
Does anyone know what a CDP is anymore?
Mon, 26th May 2025
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crm
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encryption
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cx
CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.
BoardPro appoints Nowaczek as CEO amid profitability news
Thu, 7th Nov 2024
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saas
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devops
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apm
BoardPro has appointed Charles Nowaczek as its new CEO, marking a significant milestone as the company announces profitability amid global expansion plans.