Natural language processing (NLP) stories - Page 21
How digital natives are changing the future of work
Wed, 8th Dec 2021
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uc
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martech
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ai
With Gen Z set to comprise one-third of the Australian workforce by 2030, there is no mistake that their presence will impact the future of the workplace.
I, Technologist: Democratising data & technology for all employees
Thu, 15th Apr 2021
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software development
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accenture
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nlp
Organisations must embrace technology democratisation to drive innovation and transformation, according to Accenture's Technology Trends 2021 report.
Unity4 and Daisee partner to automate CX quality management
Mon, 31st Aug 2020
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crm
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uc
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cx
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
GCloud updates capabilities with Anthos enhancements
Mon, 31st Aug 2020
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hybrid cloud
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hyperscale
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public cloud
Google Cloud has announced improvements for hybrid compatibility, services, development, migration and identity security with updates to Anthos.
AWS Contact Lens for Connect set to arrive in ANZ
Mon, 27th Jul 2020
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crm
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uc
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data analytics
The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.
ASC launches compliance recording solution for Teams
Tue, 12th May 2020
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uc
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public cloud
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risk & compliance
Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.
Nine reasons to launch an intelligent chatbot
Wed, 20th Nov 2019
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uc
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martech
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ai
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
Nuance releases med-tech speech recognition in Aus
Tue, 20th Aug 2019
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ai
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healthtech
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microsoft
Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.
Gartner's top 10 data and analytics trends for 2019
Mon, 18th Feb 2019
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data analytics
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blockchain
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martech
Data is the fuel for the modern world, and analytics the engine. Gartner has compiled the top 10 trends to watch this year.
How Tableau aims to make data analytics more accessible
Thu, 14th Feb 2019
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data analytics
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martech
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planning
Tableau Software announced the general availability of Ask Data, which leverages the power of natural language processing.
ABBYY brings AI to Quanton's RPA solutions
Thu, 14th Feb 2019
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rpa
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ai
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ml
Quanton partners with ABBYY to enhance RPA solutions with AI, offering Kiwi organisations advanced tools for intelligent automation and content processing.
The AI difference: How chatbots gain and retain customers
Thu, 17th May 2018
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uc
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martech
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ai
Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.
How AI is changing marketing exponentially - Gartner
Wed, 16th May 2018
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cx
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martech
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ai
AI is set to revolutionise marketing, offering real-time personalisation and conversational experiences at scale, according to a report from Gartner.
NLP ready to roll into home and work
Mon, 26th Mar 2018
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uc
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smart home
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wireless networks
UC consultant Ian Darby recently ended up in San Jose where natural language processing (NLP) was a hot topic. Here is his take on the Next Big Thing.
Microsoft reaches historic AI milestone in Chinese-English language translation
Tue, 20th Mar 2018
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ai
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microsoft
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ml
Microsoft claims a historic breakthrough in AI, achieving human-level parity in translating Chinese news into English. Yet, challenges remain.
Gartner's ten predictions for smartphone AI developments
Mon, 8th Jan 2018
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iam
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ai
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cybersecurity
Gartner predicts smartphone AI will evolve into personalised companions by 2022, with 80% of devices boasting on-device AI, up from 10% in 2017.
AWS brings Alexa to the enterprise with Alexa for Business
Fri, 1st Dec 2017
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digital signage
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hyperscale
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public cloud
The new AWS service makes it easy for companies to voice-enable their offices with Alexa, giving workers an intelligent assistant.
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Fri, 20th Oct 2017
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crm
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uc
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cx
Lifebroker and Jade Software launch Alfred, Australia's first life insurance comparison chatbot on Facebook Messenger, offering 24/7 real-time quote services.