eCommerceNews Australia - Technology news for digital commerce decision-makers

Natural language processing (NLP) stories - Page 2

Google cloud x wesfarmers

Wesfarmers partners Google Cloud to expand AI in retail

Last month
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digital transformation
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cx
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martech
Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.
Contented

Contented raises NZD $4.1m to fuel AI expansion

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crm
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data analytics
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digital transformation
Christchurch AI startup Contented raises NZD $4.1m seed round to grow its meeting-minutes platform and push into Australia, UK and US.
Saas investigations

Genetec adds AI tools to speed video incident review

Last month
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digital transformation
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cloud security
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it automation
Genetec adds AI-powered natural language search and movement tracking to Security Centre SaaS to cut multi-site video reviews from hours to minutes.
Telecom finance team reviewing analytics in modern office scene

Calero unveils AI assistant for telecom invoice insight

Last month
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data analytics
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digital transformation
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rpa
Calero launches AI-powered assistant to give TEM and MEM teams instant, conversational insight from complex telecom and mobility invoices.
Oracle ai agents help supply chain leaders boost efficiency and strengthen resiliency

Oracle adds AI agents across CRM & supply chain apps

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crm
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manufacturing
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data analytics
Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.
Ai unified endpoint management admin at desk flat illustration

Hexnode embeds upgraded Genie AI to run UEM actions

Last month
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advanced persistent threat protection
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it automation
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physical security
Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.
Modern laptop desk automated multi currency finance assistant

Airwallex unveils AI assistant to streamline finance tasks

Last month
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saas
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data analytics
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digital transformation
Airwallex launches an AI assistant in its web app, promising to simplify onboarding and day-to-day finance tasks for multi-currency businesses.
Australian corporate tax team with translucent ai automation guide

Empathetic AI unveils Empathetic AI Labs, a finance-grade AI agents suite for tax and beyond

Last month
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fintech
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rpa
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risk & compliance
Empathetic AI unveils 'finance-grade' agents and a Luna tax copilot, promising explainable, audit-ready automation for accounting teams.
Global call center network world map ai connections blue green

Genspark expands AI call agent globally with Twilio

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cx
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martech
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risk & compliance
Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.
Speech bubble chat icons transforming into kpi bar charts dashboards

AI to transform qualitative research into measurable data

Last month
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data analytics
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cx
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martech
Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.
Corporate legal team ai contract memory brain network office scene

Luminance unveils AI platform to tackle 'enterprise amnesia'

Thu, 29th Jan 2026
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digital transformation
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risk & compliance
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erp
Luminance launches AI platform to capture contract memory and combat 'enterprise amnesia', promising 90% faster negotiations.
Australian user editing photo android outdoors sydney opera house

Google Photos adds AI editing tools for Australians

Wed, 28th Jan 2026
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surveillance
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genai
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data privacy
Google Photos is rolling out AI-powered editing in Australia, letting Android users transform images simply by typing or speaking prompts.
Modern energy control room wall of graphs renewables engineers

Snowflake unveils AI Data Cloud 'Energy Solutions'

Wed, 28th Jan 2026
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data analytics
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digital transformation
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cx
Snowflake launches Energy Solutions for its AI Data Cloud, unifying energy sector data to modernise grid planning and asset management.
Modern call center agents with ai voice waveform face above desks

CommBox unveils Era AI Voice to transform call centres

Wed, 28th Jan 2026
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uc
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digital transformation
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cx
CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.
Secure sports mobile ads with app icons and data streams

Nine deepens Mantis ad tech deal with app expansion

Fri, 23rd Jan 2026
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martech
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ai
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aoc
Nine expands its Mantis ad tech tie-up to apps, promising safer contextual ads, more premium inventory and Olympics-ready controls.
Modern law office conference table lawyers documents data visuals

Lighthouse unveils LighthouseIQ AI platform for law

Fri, 23rd Jan 2026
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data analytics
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risk & compliance
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erp
Lighthouse launches LighthouseIQ, an AI legal platform promising faster eDiscovery, case analysis and regulator-ready document review.
Modern cricket stadium conference room venue booking analytics

iVvy launches AI tool as Edgbaston adopts Instant Proposal

Thu, 22nd Jan 2026
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saas
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crm
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digital transformation
iVvy debuts its iVvyAI Instant Proposal tool at Edgbaston Stadium, automating venue sales emails with AI-driven proposals and lead scoring.
Adobe

Adobe adds AI tools to Acrobat for slides & podcasts

Thu, 22nd Jan 2026
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data analytics
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digital transformation
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martech
Adobe folds new generative AI into Acrobat Studio, auto-making slide decks, chat-edited PDFs and podcast-style summaries from documents.
It manager ai voice agent monitoring automated cloud workflows

ServiceNow deepens OpenAI deal to power voice, agents

Thu, 22nd Jan 2026
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saas
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digital transformation
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it automation
ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.
Ai brain hybrid cloud enterprise it ops room automated workflows

BMC adds AI copilots, events & guidance to Control-M

Wed, 21st Jan 2026
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devops
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hybrid cloud
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digital transformation
BMC injects generative AI into Control-M and AMI, adding NLP workflow design, event-driven orchestration and embedded mainframe guidance.