Maurice Zicman stories
Maurice Zicman explores the intersection of artificial intelligence and customer experience in the retail sector, focusing on how emerging technologies are reshaping shopping dynamics.
Through his insights, readers gain an understanding of how retailers can integrate AI alongside emotional intelligence to meet evolving expectations, particularly of younger, digitally savvy consumers seeking seamless and personalized interactions.
Why AI is key to match shifting customer expectations in Retail sector
Wed, 13th Aug 2025
Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.
Generation Z challenges brands with digital preferences
Fri, 11th Apr 2025
A recent TP Business Insights report reveals Generation Z is the toughest customer demographic to support, influenced by their unique online communication styles.
TP report shows Gen Z prefer interactive communication
Fri, 4th Apr 2025
A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.