Managed Services stories
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
Trustifi adds AI video training for MSP phishing drills
Today
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data protection
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ransomware
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mfa
Trustifi rolls out AI-powered training videos for managed service providers, turning real phishing emails into branded simulations inside one dashboard.
Kyndryl launches sovereignty services as concerns grow
Yesterday
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private cloud
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hybrid cloud
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digital transformation
Kyndryl rolls out a new sovereignty advisory and managed service to help firms control data, systems and AI across complex IT estates.
Brennan boosts sovereign SOC as demand shifts onshore
Yesterday
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socs
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partner programmes
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physical security
Brennan folds CBR Cyber into Canberra-based operations as more Australian agencies and regulated firms seek sovereign Security Operations Centre support.
What organisations need to know about Microsoft EA licensing heading into 2026
Yesterday
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digital transformation
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partner programmes
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finops
Microsoft's enterprise licensing landscape is shifting fast, with tighter EA access, slimmer discounts and new models forcing organisations to rethink 2026 renewals.
Inde wins ISO 27001 certification after security audit
Yesterday
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data protection
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digital transformation
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socs
Inde's security chief says the certification will boost customer confidence as the cloud services provider expands across Australia and New Zealand.
WatchGuard & HaloPSA integrate security tools for MSPs
Yesterday
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firewalls
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digital transformation
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network security
WatchGuard and HaloPSA deepen ties to let managed service providers handle security alerts, licensing and billing from one workflow.
CIOs rank AI as a growing cyber risk, survey finds
2 days ago
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malware
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data protection
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ransomware
Logicalis survey finds 77% of firms hit by cyber incidents as CIOs warn AI is adding fresh risk, with weak governance and skills shortages deepening exposure.
Australian confidence drops as fuel costs hit sentiment
2 days ago
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partner programmes
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supply chain
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gfc
Australian business and household sentiment slumped after fuel costs jumped, with CreditorWatch warning of rising insolvency risks if oil markets stay strained.
Oracle adds Lucinity AI investigation tools for banks
3 days ago
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digital transformation
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fintech
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it automation
Oracle expands its financial crime platform with Lucinity's AI investigation tools, aiming to cut compliance workloads for banks and regulated firms.
Zoom appoints Frank Skiffington to lead ANZ growth
3 days ago
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saas
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uc
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digital transformation
Zoom names Frank Skiffington as Head of Australia and New Zealand as the software group seeks deeper partner-led growth across ANZ.
Customer Science names first Chief Operating Officer
Last week
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digital transformation
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cx
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martech
Customer Science appoints James Johnstone to its new Chief Operating Officer role as it accelerates UK and US expansion after rapid Australian growth.
Kyndryl launches AI Digital Twin for the workplace
Last week
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data analytics
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hcm
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it automation
Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.
Rafay & Argentum AI strike software orchestration deal
Last week
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virtualisation
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devops
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datacentre infrastructure
Rafay and Argentum AI partner to streamline tailored GPU compute environments for hyperscalers and enterprises across a global AI infrastructure network.
Abacus wins CREST approval for penetration testing
Last week
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firewalls
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data protection
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devops
Abacus secures CREST accreditation for penetration testing, bolstering its pitch to regulated sectors as demand rises for verified cyber security assurance.
Arctic Wolf wins Gartner Customers' Choice for MDR
Last week
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cloud security
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cx
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martech
Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.
KPMG says executives see managed services as key to AI
Last week
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digital transformation
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partner programmes
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risk & compliance
Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.
Cynomi launches GTM academy for MSP cybersecurity sales
Last week
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partner programmes
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cybersecurity
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it services
Cynomi unveils practical go-to-market academy to help managed service providers package, price and sell cybersecurity services more effectively.
DXC & Servicenow launch agentic AI internal testbed
Last week
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digital transformation
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hcm
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partner programmes
DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.
VITG buys Security Centric to boost cyber security
Last week
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data protection
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advanced persistent threat protection
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socs
VITG broadens ANZ cyber offering with Security Centric deal and names founder Sash Vasilevski Chief Security Officer in combined group.
Creative ITC hires Lewis Pinner as Chief Revenue Officer
Last week
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storage
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hybrid cloud
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digital transformation
Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.