Jeremy Thomas stories
Jeremy Thomas shares insights into the evolving landscape of financial services, particularly focusing on the challenges and opportunities faced by banks and financial institutions. Through his stories, readers can explore how organisations are navigating digital transformation, modernising legacy systems, and enhancing customer loyalty in a competitive market.
By engaging with Jeremy Thomas's articles, readers gain a clearer understanding of the strategic approaches needed to adapt to rapidly changing technology requirements and customer expectations. His coverage highlights the importance of continuous innovation and investment in information and communication technology to drive tangible business value in the financial sector.
Why it’s vital to bring all of your customers on your CX transformation journey
Last month
Australian banks must use AI and personalised service to rebuild trust and enhance customer experience across all age groups and regions.
Why New Zealand financial services providers must modernise their operations in FY2026
Thu, 22nd May 2025
New Zealand financial firms must modernise outdated systems in FY2026 to meet rising customer demands and avoid losing market share.
ANZ banks tackle legacy systems with modernisation push
Tue, 11th Mar 2025
Australian and New Zealand banks are investing billions in ICT, but the challenge remains: how to ensure these funds translate into tangible business value.
Winning customer loyalty is a marathon, not a sprint
Fri, 1st Nov 2024
As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.
Xero opens doors to new Americas HQ in downtown Denver
Mon, 27th Aug 2018
A 30,000 square-foot space nestled in a brand new building in Denver Colorado is the new home of Xero’s new US headquarters.