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Jeremy Thomas stories
Jeremy Thomas shares insights into the evolving landscape of financial services, particularly focusing on the challenges and opportunities faced by banks and financial institutions. Through his stories, readers can explore how organisations are navigating digital transformation, modernising legacy systems, and enhancing customer loyalty in a competitive market.
By engaging with Jeremy Thomas's articles, readers gain a clearer understanding of the strategic approaches needed to adapt to rapidly changing technology requirements and customer expectations. His coverage highlights the importance of continuous innovation and investment in information and communication technology to drive tangible business value in the financial sector.
AI deployments grow as banks realise the potential benefits
Wed, 19th Nov 2025
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fintech
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cx
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martech
Banks are moving beyond AI pilots to integrate intelligent systems across operations, boosting efficiency and personalising customer engagement sector-wide.
Why it's vital to bring all of your customers on your CX transformation journey
Mon, 13th Oct 2025
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data analytics
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digital transformation
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cx
Australian banks must use AI and personalised service to rebuild trust and enhance customer experience across all age groups and regions.
ANZ banks tackle legacy systems with modernisation push
Tue, 11th Mar 2025
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digital transformation
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ict
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opinion
Australian and New Zealand banks are investing billions in ICT, but the challenge remains: how to ensure these funds translate into tangible business value.
Winning customer loyalty is a marathon, not a sprint
Fri, 1st Nov 2024
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digital transformation
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fintech
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cx
As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.