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ITOM Stories - Page 3

Australian Stories

ITOM stories

eG Innovations appoints Jon Hatchuel to lead Australia
Virtualisation

eG Innovations appoints Jon Hatchuel to lead Australia

eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.

By Mark Tarre • 3 min read • Wed, 18th Feb 2026

Global Stories

ITOM stories

Freshworks names Vahalia to lead global partner push
Software-as-a-Service

Freshworks names Vahalia to lead global partner push

The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.

By Sofiah Nichole Salivio • 4 min read • Fri, 10th Apr 2026
NeuBird AI launches ops agent, raises USD $19.3 million
DevOps

NeuBird AI launches ops agent, raises USD $19.3 million

Engineering teams could use the new system to cut incident toil, as NeuBird AI expands into preventive risk detection and optimisation.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026
Freshworks boosts Freshservice with live asset mapping
Digital Transformation

Freshworks boosts Freshservice with live asset mapping

IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
ControlUp launches DaaS IQ for Azure Virtual Desktop
Human Capital Management

ControlUp launches DaaS IQ for Azure Virtual Desktop

Organisations using Azure Virtual Desktop can now trim idle cloud spend and reduce login delays with a new management platform from ControlUp.

By Catherine Knowles • 3 min read • Wed, 1st Apr 2026
Fenix24 launches Argos99 as standalone resilience software
Software-as-a-Service

Fenix24 launches Argos99 as standalone resilience software

It aims to cut ransomware downtime by giving organisations a live map of assets and dependencies drawn from more than 60 data sources.

By Sean Mitchell • 3 min read • Sat, 28th Mar 2026
ControlMonkey adds observability recovery for cloud tools
Software-as-a-Service

ControlMonkey adds observability recovery for cloud tools

The update could help teams restore dashboards and alerts after outages, reducing the risk of losing visibility when systems fail.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026
New Relic named IDC MarketScape AIOps leader again
DevOps

New Relic named IDC MarketScape AIOps leader again

New Relic secures a third consecutive Leader ranking in IDC's Worldwide AIOps 2026 assessment, highlighting its AI-led observability tools.

By Sean Mitchell • 4 min read • Wed, 25th Mar 2026
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Tanium study says Autonomous IT yields USD $20.1 million
Endpoint Protection

Tanium study says Autonomous IT yields USD $20.1 million

Forrester study finds Tanium's Autonomous IT can deliver a 235% ROI and USD $20.1 million in three-year benefits with sub-six-month payback.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Mar 2026
Datadog unveils MCP Server for governed AI observability
DevOps

Datadog unveils MCP Server for governed AI observability

Datadog launches an MCP Server to give AI agents governed, real-time access to observability data across live development and operations.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 10th Mar 2026
Komodor triples ARR as AI reshapes SRE & cloud spend
Virtualisation

Komodor triples ARR as AI reshapes SRE & cloud spend

Komodor triples ARR and doubles Fortune 500 reach as AI-fuelled SRE, automation and cloud cost pressure reshape reliability operations.

By Kaleah Salmon • 4 min read • Fri, 27th Feb 2026
Datadog opens DASH 2026, spotlighting AI in production
DevOps

Datadog opens DASH 2026, spotlighting AI in production

Datadog opens registration for DASH 2026 in New York, putting AI-in-production observability, security and reliability centre stage.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 19th Feb 2026
ManageEngine boosts Site24x7 with causal, agentic AI
Hybrid Cloud

ManageEngine boosts Site24x7 with causal, agentic AI

ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 18th Feb 2026
Exclusive, Extreme deepen UK & Ireland networking ties
Firewalls

Exclusive, Extreme deepen UK & Ireland networking ties

Exclusive Networks deepens its UK and Ireland portfolio by adding Extreme's AI-driven cloud networking platform to its cybersecurity-focused line-up.

By Catherine Knowles • 4 min read • Sun, 15th Feb 2026
Expereo enhances expereoOne with digital case tool
Network Infrastructure

Expereo enhances expereoOne with digital case tool

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Feb 2026

Stories from Other Regions

ITOM stories

eG Innovations names Joanne Bowey to lead New Zealand
Hybrid Cloud

eG Innovations names Joanne Bowey to lead New Zealand

eG Innovations launches in New Zealand, appointing veteran cloud executive Joanne Bowey to drive growth in digital experience monitoring.

By Mark Tarre • 3 min read • Mon, 23rd Feb 2026