IT support stories

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

Smart CT lands three global IT support deals covering 65,000-plus devices as it accelerates expansion across Europe, Asia and Australia.

HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.

AI is freeing women in tech from admin drudgery, giving them space to think, lead and amplify their impact across delivery and design.

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

Australian employers grow bolder on 2026 pay talks, ready to lift offers modestly and use perks as tight budgets meet scarce skills.

Dell launches tougher Windows and Chromebook laptops for classrooms, pitching durable AI‑ready devices with long battery life and easier repairs.

When cyber attacks slip through defences, recovery readiness - not just prevention - decides whether your organisation bends or breaks.

Cubic shuns SAP S/4HANA upgrade, keeps ECC core and taps Rimini Street support to fund ERP modernisation, automation and AI projects.

Splashtop taps Australian distributor Leader to push secure remote access and autonomous endpoint management for hybrid workforces.

Mylobster.ai unveils plan for kernel-level AI assistants across major platforms, targeting a USD $200 billion-plus systems-level market.

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.

Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.

YubiKey rollout boosts ROI by 265% and slashes breach exposure 99.99%, Forrester study finds, delivering multi-million USD $ gains.

Yubico adds self-service YubiKey ordering and a revamped customer portal to ease large-scale, phishing-resistant passkey deployments.

Australia's Defence Department renews Kinetic IT deal, expanding ICT service desk and switchboard support to a national base contact centre.

ScreenCloud adds remote control tools for Amazon Signage Stick, letting IT teams manage multi-site digital signage without on-site visits.