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IT service management (ITSM) stories

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ControlUp unveils multi-tenant DEX platform for MSPs

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ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.
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Atos secures first dual Scopism SIAM Assured status

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Atos becomes the first organisation worldwide to achieve dual Scopism SIAM Assured status for both service provision and consultancy.
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Atlanta Hawks partner with ManageEngine on IT overhaul

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Atlanta Hawks tap ManageEngine to unify IT across State Farm Arena, boosting live event reliability and real-time visibility for fans.
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ServiceNow revamps partner strategy around AI agents

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ServiceNow centres revamped partner strategy on AI agents, overhauling its Build Programme, incentives and fees to drive new ecosystem growth.
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ServiceNow deepens OpenAI deal to power voice, agents

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ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.
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ServiceNow deepens OpenAI pact to power voice-first AI

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ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.
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HCLTech to run AI-led IT services for Team Global Express

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HCLTech wins Team Global Express deal to run consolidated IT and deploy AI-led automation across logistics operations in ANZ.
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Top 10 data governance best practices to implement today

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With AI use surging and fines topping EUR €1 billion, robust data governance is now essential to unlock value, trust and compliance.
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FireMon unveils Policy Workbench for hybrid security

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FireMon launches Policy Workbench to guide firewall policy design and automation across complex hybrid networks without overhauling workflows.
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TeamViewer predicts emotionally aware enterprise AI

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TeamViewer predicts 2026 enterprise AI will hinge on governance, energy limits and emotionally aware agents reshaping workplace roles.
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ITRS buys IP-Label to boost European DEM footprint

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ITRS snaps up French DEM specialist IP-Label, adding 310-plus enterprise clients and bolstering its observability footprint across Europe.
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Acronis boosts MSP security with new threat research

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Acronis sharpens MSP cyber defence with fresh threat research, expanded Microsoft 365 tools and new MDR-focused partner offerings.
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VOSS adds AI, security & DEM to workplace platform

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VOSS launches v25.3 of its workplace platform, boosting AI assistant Wingman, Microsoft 365 security, Teams insights and DEM capabilities.
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xtype sees surge in demand for ServiceNow governance

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xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.
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Omada unveils AI identity governance plan & MCP tool

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Omada sets out plan to govern AI and machine identities across enterprises and debuts an MCP Server to safely plug agents into IGA data.
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Veeam brings integrated data resilience to ServiceNow

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Veeam launches a ServiceNow app that embeds backup, recovery and compliance workflows for regulated industries at no extra cost.
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LevelBlue adds unlimited Tenable scans to USM platform

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LevelBlue bakes unlimited Tenable-powered vulnerability scans into its USM platform, promising broader exposure management at no extra cost.
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ServiceNow buys Moveworks to build AI ‘front door’

Last month
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ServiceNow buys AI assistant specialist Moveworks to create a single conversational ‘front door’ into automated workflows across the enterprise.
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SonicWall rolls out AI chat & tools for self-service

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SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.
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HCLSoftware unveils BigFix SRO model with Agentic AI

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HCLSoftware has introduced a BigFix Secure Resilient Operations model with Agentic AI to unify IT and security on a single cloud-native platform.