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Bluecrest boosts contact centre with NiCE AI platform
Software-as-a-Service

Bluecrest boosts contact centre with NiCE AI platform

Annual savings of GBP £250,000 and a 94% answer rate followed a shift to AI transcription and analytics across Bluecrest's service lines.

By Sofiah Nichole Salivio • 3 min read • Last month
Expensify expands card spend rules to 14 countries
Digital Transformation

Expensify expands card spend rules to 14 countries

Finance teams can now block out-of-policy card spending at checkout as Expensify widens its controls across 14 countries.

By Karen Joy Bacudo • 4 min read • Last month
Advania launches sovereign AI platform across seven markets
Data Protection

Advania launches sovereign AI platform across seven markets

Organisations seeking tighter data control can now route AI workloads through a governed layer that spans seven Northern European markets.

By Sean Mitchell • 4 min read • Last month
Sage renews Elavon payments tie-up in UK & Ireland
Software-as-a-Service

Sage renews Elavon payments tie-up in UK & Ireland

Small and mid-sized businesses in the UK and Ireland will keep access to integrated card payments as Elavon and Sage extend their tie-up.

By Sofiah Nichole Salivio • 4 min read • Last month
Only 5% of staff use generative AI effectively, study says
Data Protection

Only 5% of staff use generative AI effectively, study says

Only 5% of eligible workers are using generative AI well enough to boost productivity, according to NROC Security's latest quarterly study.

By Sean Mitchell • 4 min read • Last month
Study says scam risk tied to life pressures, not age
Data Analytics

Study says scam risk tied to life pressures, not age

People under stress, not just older adults, are most likely to miss scam warnings, with tiredness and financial strain among the biggest risks.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Allianz warns data centre boom reshapes insurer risk
Semiconductors

Allianz warns data centre boom reshapes insurer risk

Rising losses and tighter underwriting are forcing insurers to treat data centres as mission-critical infrastructure rather than specialist property.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Spotify adds audiobook playlists & conversational search
Artificial Intelligence

Spotify adds audiobook playlists & conversational search

Audiobook listeners in seven markets can now ask Spotify for playlists and next-in-series picks, reducing search time between titles.

By Mark Tarre • 4 min read • Last month
Vertiv plans 300 new jobs in Letterkenny expansion
DataCentre infrastructure

Vertiv plans 300 new jobs in Letterkenny expansion

The expansion could bolster Donegal's labour market as demand for AI and data centre infrastructure drives up global manufacturing needs.

By Joseph Gabriel Lagonsin • 4 min read • Last month
ClassCover expands into Ireland with €3m investment
Software-as-a-Service

ClassCover expands into Ireland with €3m investment

The booking platform hopes to ease schools' scramble for substitute staff as it targets 2,000 Irish schools and 20 jobs.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Ireland stories

ManageEngine expands observability reseller push via Climb
Hybrid Cloud

ManageEngine expands observability reseller push via Climb

UK and Ireland resellers gain a steadier observability pitch as ManageEngine seeks recurring revenue through Climb Channel Solutions.

By Sofiah Nichole Salivio • 3 min read • Last month
Payzone & Miconex expand local gift cards across Ireland
Fintech

Payzone & Miconex expand local gift cards across Ireland

Shoppers in Ireland can now buy locally branded gift cards at more than 3,000 Payzone outlets, boosting town-centre spending.

By Karen Joy Bacudo • 4 min read • Last month
Exponent backs Irish power services firm OFS growth
DataCentre infrastructure

Exponent backs Irish power services firm OFS growth

Rising demand for reliable grid support and data centre power is drawing private equity into OFS, with Exponent set to back its expansion.

By Joseph Gabriel Lagonsin • 4 min read • Last month
One in eight adults in Ireland in AI romance survey
Digital Transformation

One in eight adults in Ireland in AI romance survey

More than 510,000 adults in Ireland now say they are romantically involved with AI chatbots, raising questions about human relationships.

By Sofiah Nichole Salivio • 4 min read • Last month
Currys rolls out NiCE software to unify customer service
Digital Transformation

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • Last month
Adyen expands Toast payments tie-up into US market
Software-as-a-Service

Adyen expands Toast payments tie-up into US market

Toast will use Adyen's payments system in the US as the restaurant software group seeks faster settlement and broader merchant services.

By Karen Joy Bacudo • 4 min read • Last month
Irish workers boost AI skills amid job security fears
Human Capital Management

Irish workers boost AI skills amid job security fears

More than two in five Irish professionals now fear AI could affect their jobs, even as most remain confident their skills will still count in three years.

By Sofiah Nichole Salivio • 4 min read • Last month