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Interactive Intelligence Stories

Australian Stories

Interactive Intelligence stories

Interactive Intelligence snaps up Allied Telesis country manager for channel role
Unified Communications

Interactive Intelligence snaps up Allied Telesis country manager for channel role

Intractive Intelligence's new channel boss, Shayne Taylor, will be pushing the partner opportunities of PureCloud Engage.

By Heather Wright • 2 min read • Mon, 11th Apr 2016

Global Stories

Interactive Intelligence stories

Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Unified Communications

Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ

Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.

By Tom Raynel • 2 min read • Tue, 9th May 2023
Qlik enhances mobile analytics experience to enable Active Intelligence
Data Analytics

Qlik enhances mobile analytics experience to enable Active Intelligence

Qlik has introduced Qlik Sense Mobile for SaaS, a mobile analytics experience aimed at driving informed action and Active Intelligence.

By Shannon Williams • 4 min read • Fri, 7th May 2021
Brendan Maree takes on 8x8 vice president role
Unified Communications

Brendan Maree takes on 8x8 vice president role

Former Interactive Intelligence executive Brendan Maree has taken on the role of Asia Pacific vice president for unified communications provider 8x8.

By Heather Wright • 2 min read • Mon, 13th Nov 2017
Sydney-based customer intelligence provider raises AU$4.5m in funding
Customer Relationship Management

Sydney-based customer intelligence provider raises AU$4.5m in funding

Sydney's Local Measure secures AU$4.5m, boosting its mission to transform guest experiences in hotels worldwide with cutting-edge intelligence.

By Sam Worthington • 2 min read • Wed, 25th Jan 2017
Genesys expands business, swallows up Interactive Intelligence
Unified Communications

Genesys expands business, swallows up Interactive Intelligence

Genesys completes acquisition of call centre technology firm Interactive Intelligence, creating largest leader in customer experience.

By Sam Worthington • 2 min read • Fri, 2nd Dec 2016
Interactive Intelligence named AWS Advanced Technology Partner
Unified Communications

Interactive Intelligence named AWS Advanced Technology Partner

Interactive Intelligence gains elite AWS Advanced Tech Partner status, bolstering their innovative PureCloud platform for customer engagement.

By Catherine Knowles • 2 min read • Thu, 17th Mar 2016
AI, mobility, IoT revolutionises customer experience
Unified Communications

AI, mobility, IoT revolutionises customer experience

Customer experience is the top priority for companies as technology revolutionizes engagement, according to Interactive Intelligence.

By Catherine Knowles • 4 min read • Tue, 26th Jan 2016
Interactive Intelligence named leading multichannel cloud contact centre vendor
Unified Communications

Interactive Intelligence named leading multichannel cloud contact centre vendor

Interactive Intelligence has managed to gain market share and sees more than half of its new customers choosing to deploy its solutions in the cloud.

By Shannon Williams • 3 min read • Mon, 31st Aug 2015
Interactive Intelligence releases communications software in NZ
Unified Communications

Interactive Intelligence releases communications software in NZ

Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.

By Catherine Knowles • 2 min read • Wed, 1st Jul 2015
Interactive Intelligence hunts cloud resellers
Unified Communications

Interactive Intelligence hunts cloud resellers

Interactive Intelligence is on the prowl for new channel partners following the launch of its first full-cloud offering.

By Heather Wright • 4 min read • Wed, 17th Jun 2015
Interactive Intelligence launches cloud services for Kiwi enterprises
Hyperscale

Interactive Intelligence launches cloud services for Kiwi enterprises

Interactive Intelligence has made its PureCloud Collaborate and PureCloud Communicate cloud services available for ANZ customers with AWS.

By Catherine Knowles • 2 min read • Tue, 28th Apr 2015
Help your customers move to cloud UC
Unified Communications

Help your customers move to cloud UC

Brendan Maree, Interactive Intelligence VP Australia, New Zealand and Japan, offers some best practice for helping customers move to cloud UC.

By Staff Writer • 3 min read • Tue, 3rd Mar 2015
FMG ditches Avaya, chooses Interactive Intelligence
Unified Communications

FMG ditches Avaya, chooses Interactive Intelligence

FMG swaps Avaya for Interactive Intelligence to enhance NZ rural insurance service with innovative multi-channel communication.

By Catherine Knowles • 3 min read • Thu, 5th Feb 2015
Datacom partners with Interactive Intelligence Group, sets sights on NZ contact centres
Customer Relationship Management

Datacom partners with Interactive Intelligence Group, sets sights on NZ contact centres

Datacom provides exceptional customer outcomes underpinned by a service that leverages our experience and that of our partners.

By Shannon Williams • 2 min read • Wed, 21st Jan 2015
NZ first as Gen-i and Interactive Intelligence partner to transform contact centres
Unified Communications

NZ first as Gen-i and Interactive Intelligence partner to transform contact centres

Gen-i and Interactive Intelligence's new partnership ushers in NZ's first fully managed cloud contact centre, revolutionising customer service.

By Staff Writer • 3 min read • Tue, 1st Apr 2014

Stories from Other Regions

Interactive Intelligence stories

Industry veteran heads up Interactive Intelligence's ANZ IT deployment push
Unified Communications

Industry veteran heads up Interactive Intelligence's ANZ IT deployment push

Paul Crump brings over 25 years' IT expertise to Interactive Intelligence as Territory Manager, ANZ, focusing on business process automation from Melbourne.

By Staff Writer • 1 min read • Tue, 8th Jul 2014