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Infobip named Frost CPaaS growth & innovation leader
Software-as-a-Service

Infobip named Frost CPaaS growth & innovation leader

Infobip named a growth and innovation leader in Frost & Sullivan's latest CPaaS report, praised for cross-channel AI-driven communications.

By Shannon Williams • 4 min read • Wed, 14th Jan 2026
AI reshapes loyalty, super apps & customer engagement
Data Protection

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025
Infobip sees Black Friday rich messaging volumes surge
Unified Communications

Infobip sees Black Friday rich messaging volumes surge

Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.

By Kaleah Salmon • 3 min read • Tue, 9th Dec 2025
Early holiday shopping & AI trust reshape retail strategies
Marketing Technologies

Early holiday shopping & AI trust reshape retail strategies

A global survey reveals shoppers increasingly expect early, personalised holiday deals and trust AI for recommendations, urging retailers to act faster and smarter.

By Catherine Knowles • 3 min read • Thu, 30th Oct 2025
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Unified Communications

Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS

Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025
AI transforms security, safety & efficiency in global industries
Firewalls

AI transforms security, safety & efficiency in global industries

AI is reshaping global industries by enhancing security, safety, and efficiency, becoming essential in sectors from cybersecurity to logistics and construction.

By Shannon Williams • 5 min read • Wed, 16th Jul 2025
Infobip, Haas F1 partner to boost fan engagement with AI tech
Customer Experience

Infobip, Haas F1 partner to boost fan engagement with AI tech

Infobip partners with MoneyGram Haas F1 Team to boost fan engagement via AI-powered messaging channels like WhatsApp and RCS at the 2025 Miami Grand Prix.

By Jed Nykolle Harme • 3 min read • Sat, 10th May 2025
Infobip appoints Yariv Dafna as new Chief Financial Officer
Customer Experience

Infobip appoints Yariv Dafna as new Chief Financial Officer

Yariv Dafna, with nearly 20 years of finance and business management experience, joins Infobip as CFO to help drive the company's continued growth.

By Imee Dequito • 3 min read • Wed, 21st Aug 2024
The App Edit: why conversational commerce is overtaking the app
Customer Relationship Management

The App Edit: why conversational commerce is overtaking the app

More than half of smartphone apps are unused, and businesses are losing around $57,000 per month. It's time for an app clear-out.

By Jonathan Ryan • 4 min read • Tue, 20th Sep 2022
Infobip's SMS and WhatsApp services are now available through Microsoft
Unified Communications

Infobip's SMS and WhatsApp services are now available through Microsoft

Infobip has integrated its WhatsApp and SMS channels through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.

By Jessie Chiang • 3 min read • Fri, 22nd Jul 2022

Stories from Other Regions

Infobip stories

UK shoppers demand personalised retail experiences across channels
Customer Experience

UK shoppers demand personalised retail experiences across channels

Over half of UK shoppers find retail communications too generic, with 60% calling them irrelevant, highlighting a need for personalised experiences across channels.

By Shannon Williams • 3 min read • Thu, 2nd Oct 2025
Virgin Atlantic sees 11% rise in online check-in at Heathrow
Smart Cities

Virgin Atlantic sees 11% rise in online check-in at Heathrow

Virgin Atlantic's partnership with Infobip has boosted online check-in at Heathrow by 11% using automated WhatsApp messaging to streamline passenger experience.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025
Majority of UK shoppers see brand messages as irrelevant, study finds
Data Analytics

Majority of UK shoppers see brand messages as irrelevant, study finds

A study finds 61% of UK shoppers see brand messages as irrelevant, urging retailers to adopt personalised, omnichannel approaches to engage consumers.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025
RCS messaging surges in UK as iOS support & AI drive growth
Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025
Agentic AI market set to soar as firms drive automation growth
Customer Experience

Agentic AI market set to soar as firms drive automation growth

Agentic AI market set to grow from USD $7.28 billion in 2025 to over $41 billion by 2030, driving automation and transforming sectors from cybersecurity to customer service.

By Shannon Williams • 6 min read • Wed, 18th Jun 2025
NEXT & Infobip boost security & RCS messaging for shoppers
Customer Experience

NEXT & Infobip boost security & RCS messaging for shoppers

NEXT partners with Infobip to boost shopper security, blocking 175,000 fake messages monthly and enhancing customer engagement with advanced RCS messaging.

By Kaleah Salmon • 3 min read • Thu, 5th Jun 2025
AI & sustainability driving India's technology transformation
Software-as-a-Service

AI & sustainability driving India's technology transformation

India is harnessing AI and sustainability to transform technology, driving economic growth and enhancing cybersecurity on National Technology Day 2025.

By Kaleah Salmon • 6 min read • Thu, 15th May 2025