Incident management stories

ServiceNow and Google Cloud deepen AI tie-up as quarterly subscription revenue rises 19% and guidance is lifted after strong contract wins.

Datadog says firms are spreading AI workloads across several models as production failures climb, with capacity limits emerging as a key bottleneck.

Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.

Neara turns to ClickHouse's ClickStack as engineers cut incident response times by more than half and track seven terabytes of data monthly.

Australia launches Cyber Battle 2026 to train students in practical cyber skills as industry scrambles to fill a growing workforce gap.

NeuBird AI expands beyond incident response with a production ops agent and Falcon engine as it secures USD $19.3 million in new funding.

NeuBird AI study finds execs and engineers sharply split on AI for incident management as alert fatigue fuels outages and burnout.

Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.

Kyndryl unveils a governance toolkit to help firms supervise autonomous AI agents across IT operations, as enterprises move beyond pilot projects.

Asia-Pacific firms warned that weak backup controls, poor endpoint hygiene and legacy systems could worsen ransomware losses and breach penalties.

TeamViewer says its AI-driven support tools have passed one million sessions as it seeks to turn troubleshooting data into faster IT fixes.

PagerDuty says Australia and New Zealand firms are lifting resilience spend and AI use, while keeping people in charge of critical recovery decisions.

ControlMonkey broadens disaster recovery to Datadog, New Relic and other observability tools, giving teams versioned snapshots of dashboards and alerts.

Cybermindz warns mental health-related absence could already be costing the UK, US and Australia's cyber sector more than 250,000 work days.

Brivo links its security platform with Cobalt AI to fuse access, video and sensor data, cutting false alerts and speeding incident response.

New Relic secures a third consecutive Leader ranking in IDC's Worldwide AIOps 2026 assessment, highlighting its AI-led observability tools.

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

Zetifi has unveiled a Connected Fleet Safety platform in Australia, integrating vehicle and worker risk data directly into Microsoft 365 workflows.

TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.

Datadog pours USD $1 billion into AI-driven tools to unify data silos, automate incident response and fuse security with observability.