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Hospitality Stories

Australian Stories

Hospitality stories

PayNuts broadens offer for SMEs as surcharging reforms loom
Digital Transformation

PayNuts broadens offer for SMEs as surcharging reforms loom

A tougher fee regime is pushing the payments firm to offer SMEs more services, from POS and broadband to bookkeeping, beyond EFTPOS.

By Karen Joy Bacudo • 4 min read • Last month

Global Stories

Hospitality stories

Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Babeltext launches AI creator marketplace Chat2Me.AI
Digital Transformation

Babeltext launches AI creator marketplace Chat2Me.AI

The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
RingCentral expands AI receptionist to SMS & WhatsApp
Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • Last week
Extreme launches Wi-Fi 7 access points for indoors
EduTech

Extreme launches Wi-Fi 7 access points for indoors

Customers in healthcare, education and venues can add Wi-Fi 7 capacity without major power or switching upgrades, Extreme said.

By Sean Mitchell • 4 min read • Last week
Airport Development Group picks Infor for systems overhaul
Software-as-a-Service

Airport Development Group picks Infor for systems overhaul

The overhaul aims to cut manual workarounds and give the Northern Territory group a clearer view across airports, hotels and property.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Snom launches white D8xx phones for Asia-Pacific markets
Unified Communications

Snom launches white D8xx phones for Asia-Pacific markets

Hospitals and design-led workplaces in Asia-Pacific can now buy Snom's D8xx phones in white, with antibacterial housing and unchanged specs.

By Sofiah Nichole Salivio • 3 min read • Last month
One-third of FIFA World Cup partners lack email protection
Gaming

One-third of FIFA World Cup partners lack email protection

Fans face a higher risk of phishing as most FIFA World Cup 2026 partners still lack the strict email checks that block spoofed messages.

By Mark Tarre • 4 min read • Last month
Funlab expands Dayforce rollout across three countries
Digital Transformation

Funlab expands Dayforce rollout across three countries

A single workforce system is now covering more than 2,500 staff across Australia, New Zealand and the US, easing compliance and reporting.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK hospitality operators worry over AI data security
Data Protection

UK hospitality operators worry over AI data security

More than half of UK and Irish hospitality businesses fear AI could expose customer and company data, a new survey shows.

By Sean Mitchell • 4 min read • Last month
Accor Plus lifts conversion 39% after Endava overhaul
Digital Transformation

Accor Plus lifts conversion 39% after Endava overhaul

Faster checkout and more local payment options helped the travel loyalty group raise product-page conversions to 9.8% across Asia Pacific.

By Mark Tarre • 3 min read • Last month
Newo appoints Jason Luo as Chief Executive Officer
Unified Communications

Newo appoints Jason Luo as Chief Executive Officer

Missed calls at small firms are becoming a bigger revenue risk as Newo expands its AI receptionist tools beyond the US and into Europe.

By Mark Tarre • 4 min read • Last month
SiteMinder expands hotel bookings into AI channels
Digital Transformation

SiteMinder expands hotel bookings into AI channels

Travellers increasingly using conversational search could redirect hotel bookings away from metasearch and OTAs as AI tools surface live rates.

By Sean Mitchell • 5 min read • Last month
Minor Hotels unveils global AI platform with Google
Unified Communications

Minor Hotels unveils global AI platform with Google

The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.

By Mark Tarre • 5 min read • Last month

Stories from Other Regions

Hospitality stories

Atis app launch adds loyalty and direct ordering channel
Digital Transformation

Atis app launch adds loyalty and direct ordering channel

Half of atis orders are already digital, and its first app will let customers collect points, skip queues and pre-order bowls.

By Sean Mitchell • 4 min read • Last month
Singapore cyberattacks rise 22% as global attacks fall
Malware

Singapore cyberattacks rise 22% as global attacks fall

Singapore’s digital economy faces rising pressure as attacks climbed 22% in March, far outpacing a 5% global decline.

By Catherine Knowles • 4 min read • Last month
BlueProof named UK StartUp Awards finalist in Cambridge
Digital Transformation

BlueProof named UK StartUp Awards finalist in Cambridge

The Cambridge startup has joined a shortlist of more than 900 firms vying for a national prize as it seeks more work from event operators.

By Joseph Gabriel Lagonsin • 3 min read • Last month