Empathy stories

Diverse teams are reshaping the payments industry, turning personal insight into the hidden infrastructure behind global growth.

As digital marketing leans on empathy and nuance, women shoulder unseen emotional labour that powers brands but rarely gets its due.

Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.

Amid shrinking newsrooms and polarised platforms, women are turning to collaborative communications as a survival strategy for change.

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.

Scrum.org debuts a five-hour self-paced course to help Scrum Teams build trust and collaborate more effectively with stakeholders.

In 2026, AI and automation face a shakeout as pilots give way to hard ROI demands, exposing skills gaps and flawed processes at scale.

In 2026, successful cyber incident response and digital transformation hinge on human clarity and calm, despite rapid AI and tech advances reshaping IT landscapes.

Personos launches AI-driven platform using personality science to boost empathetic communication and teamwork in workplaces and nonprofits.

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

AI is easing administrative tasks in personal insurance advice, allowing advisers more time for human conversations during clients' toughest moments.

A report finds 76% of Australian and US workers believe psychedelics boost creativity, with 52% noting long-term leadership benefits in the workplace.

Education and recruitment leaders urge AI to support, not replace, humans, emphasising ethics, creativity and oversight in tech-driven sectors.

Women and neurodiverse individuals are reshaping emerging tech, bringing empathy and fresh perspectives to innovation and engineering careers.

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

A new global study by Workday reveals AI as a driver of workplace skills enhancement, with workers embracing human traits like empathy as vital for future success.

New research by Workday reveals that artificial intelligence could boost demand for human skills such as empathy and ethical decision-making, challenging fears of job loss.

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.