eCommerceNews Australia - Technology news for digital commerce decision-makers

CXone practice stories

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NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
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cx
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ai
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digital fluency
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
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LanguageLoop implements NICE CXone to transform customer experience
Fri, 3rd Mar 2023
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contact centre
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cx
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nice
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
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NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Fri, 24th Feb 2023
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cx
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contact centre
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omnichannel
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
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NICE CXone platform integration implemented with Regional Bank Australia
Mon, 9th May 2022
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bi
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contact centre
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data analytics
NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.
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NICE CXone selected to digitally transform Aussie education provider contact centre
Fri, 4th Feb 2022
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digital transformation
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cx
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contact centre
Wodonga TAFE chooses NICE CXone as the centrepiece of its contact centre, aiming to improve reporting and remote working capabilities.
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How businesses can better adapt to meet the changing demands of customer experience
Wed, 1st Dec 2021
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bi
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crm
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contact centre
The pandemic has had a significant impact on customer experience in businesses, highlighting the need for digital transformation and personalised solutions.