eCommerceNews Australia - Technology news for digital commerce decision-makers
Australia

CXone practice Stories

Australian Stories

CXone practice stories

Global Stories

CXone practice stories

NICE named leader in Quadrant Knowledge's 2022 CCaaS report
Unified Communications

NICE named leader in Quadrant Knowledge's 2022 CCaaS report

NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions' assessment of CCaaS solutions.

By Gaurav Sharma • 3 min read • Fri, 24th Feb 2023
NICE CXone platform integration implemented with Regional Bank Australia
Unified Communications

NICE CXone platform integration implemented with Regional Bank Australia

NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.

By Mitchell Hageman • 3 min read • Mon, 9th May 2022
NICE CXone selected to digitally transform Aussie education provider contact centre
Unified Communications

NICE CXone selected to digitally transform Aussie education provider contact centre

Wodonga TAFE chooses NICE CXone as the centrepiece of its contact centre, aiming to improve reporting and remote working capabilities.

By Shannon Williams • 3 min read • Fri, 4th Feb 2022
How businesses can better adapt to meet the changing demands of customer experience
Customer Relationship Management

How businesses can better adapt to meet the changing demands of customer experience

The pandemic has had a significant impact on customer experience in businesses, highlighting the need for digital transformation and personalised solutions.

By Cameron Adams and Pushkar Taneja • 3 min read • Wed, 1st Dec 2021