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RingCentral unveils AIR Pro no-code AI contact agents

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RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
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Whatfix boosts Mirror with AI roleplay training tools

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Whatfix adds AI roleplay training to its Mirror simulator, promising faster readiness and fuelling a surge to USD $3 million in recurring revenue.
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Salesforce unveils Agentforce AI-powered contact centre

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Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
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Dify raises USD $30m to scale open-source AI workflows

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Dify secures USD $30m to expand its open-source platform for production-ready AI agent workflows across global enterprise teams.
Jen grant

Quiq hires Jen Grant as CMO to drive scaled AI agents

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Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.
Phone verification solutions global

How phone verification keeps customer data accurate

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digital transformation
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mfa
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Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.
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WaveMaker women urge shared support to 'Give to Gain'

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WaveMaker women leaders call for shared support at home and work, saying inclusive cultures help teams 'Give to Gain' and drive innovation.
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Deskpro brings cloud & VPC help desks to AWS shopfront

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Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.
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AI agents and enterprise transformation: Turning hype into measurable value in 2026

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In 2026, AI agents move from pilots to the enterprise core, forcing firms to prove measurable value under tight governance.
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'Software is not dead', says Elastic CPO Ken Exner

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Elastic's Ken Exner insists “software is not dead” as the firm touts AI-powered search, context engineering and new agent-building tools.
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Customer success is not support, it is stewardship

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Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.
Priya jayaraman

High-stakes digital world: A Women's Day reflection on technology, resilience, and influence

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In a world where software outages can ground planes, women tech leaders are redefining resilience, responsibility and influence.
Martyn

AI-era contact centres become strategic CX data hubs

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In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
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Mid-market firms stall at pilot stage for agentic AI

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Most mid-market firms are stuck in pilot agentic AI trials as governance lags, even while 43% leapfrog directly into agent-based systems.
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ECI Software Solutions hires Jack Wood to drive AI push

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ECI names Jack Wood chief technology officer to spearhead platform modernisation and embed secure, workflow-native AI across its products.
Isabella benzie

Beyond the dashboard: Why context and clarity are the future of customer experience

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Customer experience is evolving from ticket-taking to strategic, context-rich advisory, where clear narratives turn raw data into real business value.
Chaty

Chaty links AI voice receptionist with ROLLER bookings

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Chaty links its AI voice receptionist to ROLLER, letting attractions take bookings, payments and manage calls automatically around the clock.
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MaxContact Australia rebrands as Kaizn in CX advisory shift

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MaxContact Australia rebrands as Kaizn, expanding into independent CX and contact centre advisory across Australia and New Zealand.
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Infobip unveils AgentOS to power AI-first customer service

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Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
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Revuze adds TikTok Shop insight to market platform

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Revuze now tracks TikTok Shop sales and creator performance, unifying commerce data with customer feedback in its market platform.