Customer service Stories - Page 68

Australian Stories

Customer service stories

Tim Clayton joins Gallagher Security as Senior BDM for SA/NT

Gallagher Security bolsters its South Australia and Northern Territory workforce with the appointment of industry veteran Tim Clayton as the Senior Business Development Manager.

By Imee Dequito • 3 min read • Thu, 4th Apr 2024

Marketing Technologies

Data Army & Hightouch team up to transform data solutions

Data Army has partnered with Hightouch, a global Composable Customer Data Platform, to provide Australian businesses with innovative data solutions.

By Tom Raynel • 2 min read • Tue, 2nd Apr 2024

Customer Experience

Aussie consumers want sustainable product returns approach

Australian consumers seek greater sustainability in product returns, with nearly half suggesting retailers could enhance their sustainability credentials.

By Shannon Williams • 2 min read • Wed, 27th Mar 2024

Customer Experience

How voice recognition technology can transform customer experience in Australia

Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.

By Robert Woolfrey • 4 min read • Wed, 27th Mar 2024

Cybersecurity

Australian brokers struggling with customer service

Australian insurance brokers face more difficulty managing customer service demands than covering natural disasters or cyber attacks.

By Shannon Williams • 3 min read • Thu, 21st Mar 2024

Robotic Process Automation

Brother Australia launches innovative Professional Monochrome Laser range

Brother Australia announces its Professional Monochrome Laser range, an innovative and highly durable line of A4 format printers. The new range emphasises enhanced productivity, advanced security features, sustainability and mobile connectivity.

By Kaleah Salmon • 3 min read • Thu, 21st Mar 2024

Unified Communications

Australian brands risk $74bn over poor out-of-hours service

Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.

By Catherine Knowles • 3 min read • Wed, 20th Mar 2024

Global Stories

Customer service stories

Unified Communications

Exclusive: How Devoli is shaking up the Telco industry

New Zealand-based telco, Devoli, is revolutionising the industry with its software-based automation business, creating unique offerings while fuelling plans for Asia-Pacific expansion.

By Tom Raynel • 3 min read • Mon, 8th Apr 2024

Network Infrastructure

Zayo Group launches Waves on Demand for fast fibre network activation

Zayo Group revolutionises the fibre network industry in Europe with the launch of 'Waves on Demand', enabling customers to activate bandwidth within five working days, significantly less than the industry standard of over 30 days.

By Catherine Knowles • 3 min read • Fri, 29th Mar 2024

Unified Communications

Zoom introduces Workplace AI platform & expands AI services

Zoom announces 'Zoom Workplace', an AI-empowered platform and adds new features to their AI Companion service, aiming to revolutionise digital workspaces.

By Catherine Knowles • 3 min read • Fri, 29th Mar 2024

Deloitte

Kinetic IT named Australia's Best Managed Company for third year

Australian tech solutions provider, Kinetic IT, secures title of 'Australia's Best Managed Company' for the third successive year, showcasing unwavering industry performance.

By Kaleah Salmon • 3 min read • Thu, 28th Mar 2024

Supply Chain

LogChain appoints Jim Halkyard as CTO in bid to revolutionise supply chains

Global trade disruptor LogChain appoints industry veteran Jim Halkyard as Chief Technical Officer, signaling a major move towards the digitalisation and revolution of the supply chain industry.

By Imee Dequito • 2 min read • Tue, 26th Mar 2024

Data Analytics

What does 'AI-first' actually mean to business success?

Exploring 'AI-first' in business means prioritising artificial intelligence in the core of product design and operations, fostering unparalleled efficiency, agility and customer satisfaction.

By Christina Kosmowski • 4 min read • Thu, 21st Mar 2024

Stories from Other Regions

Customer service stories

Artificial Intelligence

Singapore's TDCX named amongst Outsource Accelerator's top 20

Singapore's TDCX has been ranked amongst the top 20 in the global Outsource Accelerator 500, the only Southeast Asian BPO to achieve the recognition.

By Shannon Williams • 2 min read • Thu, 11th Apr 2024

Unified Communications

M1 launches innovative sonic branding to enhance customer experience

M1, Singapore's top telecom provider, debuts innovative sonic branding designed to resonate with their target audience and celebrate Singapore's diverse culture.

By Kaleah Salmon • 3 min read • Wed, 10th Apr 2024

Endpoint Protection

Evergreen acquires Digital Origin in UK managed IT services expansion

In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.

By Catherine Knowles • 2 min read • Mon, 8th Apr 2024

Fintech

Emerge disrupts New Zealand banking with SME platform

Emerge, a disruptive platform aimed at revolutionising New Zealand's business banking landscape, has launched.

By Tom Raynel • 3 min read • Mon, 8th Apr 2024

Gaming

UK gamers credit video gaming for honed workplace skills

Nearly half of UK gamers see their hobby as a source for professional skill-building, including communication and problem-solving, according to a recent Currys study.

By Kaleah Salmon • 3 min read • Tue, 2nd Apr 2024