Customer service stories - Page 37
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Diverge powers 1 million smart energy meters in Australia and New Zealand
Thu, 30th Nov 2023
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data analytics
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power / energy
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amazon
Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.
Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia
Tue, 28th Nov 2023
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partner programmes
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resellers
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f5 networks
Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.
Ever Nimble wins MSP of the Year at Kaseya DattoCon event
Mon, 27th Nov 2023
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support
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customer service
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community
West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.
dLocal, eSky strengthen partnership for payment solutions
Mon, 27th Nov 2023
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uc
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cx
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martech
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
SecurityBridge expands teams amid demand for SAP solutions
Thu, 16th Nov 2023
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partner programmes
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risk & compliance
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deloitte
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.
Alibaba Cloud unveils advanced AI model and industry-specific versions at Apsara Conference
Wed, 15th Nov 2023
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digital transformation
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api
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llms
Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference.
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Tom Gough appointed as Sage's Country Manager for Australia & New Zealand
Wed, 15th Nov 2023
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customer service
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sage
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leadership
Sage has appointed Tom Gough as the new Country Manager for Australia and New Zealand (ANZ) to boost growth in the region.
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Vudoo appoints Peter Manten as Managing Director for APAC
Tue, 14th Nov 2023
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customer service
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interactive
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market growth
Melbourne-based pioneer Vudoo has appointed Peter Manten as its new Managing Director for Australia and Asia Pacific.
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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data protection
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data analytics
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martech
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
Suttons International and LogChain partner for digital supply chain enhancement
Thu, 2nd Nov 2023
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supply chain
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clean technologies
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sustainability
In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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cx
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martech
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hcm
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
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Former Exec for Hitachi Vantara Joins Proofpoint as Senior VP
Tue, 24th Oct 2023
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advanced persistent threat protection
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cybersecurity
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email
Former Hitachi Vantara executive Mark Ablett has been appointed as Senior VP for Proofpoint in the Asia Pacific and Japan region.
Dreame Technology unveils L20 Ultra, revolutionising household cleaning
Mon, 23rd Oct 2023
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harvey norman
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customer service
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dreame technology
Dreame Technology launches L20 Ultra, a compact high-efficiency cleaning machine, set to redefine household cleaning.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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edutech
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partner programmes
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api
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Lightware introduces new USB-C extender Active Optical Cables
Mon, 16th Oct 2023
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edutech
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gaming
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digital entertainment
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
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uc
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cx
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martech
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
How AI is reshaping global transport and fleet insurance
Fri, 13th Oct 2023
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data analytics
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fleet management
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ai
AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.
Bendigo & Adelaide bank leverages Google Cloud in digital move
Fri, 13th Oct 2023
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data analytics
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public cloud
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cx
Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.