Customer service stories
Retailers risk losing sales as shoppers expect offers and recommendations to update instantly, not hours after they signal intent.
The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.
Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.
But data quality and integration are slowing deployment, as most brands in Australia and New Zealand remain unable to scale agentic AI.
Customers could move SAP workloads to AWS in days rather than weeks, as new integrations aim to cut migration time and expand AI use.
Businesses using multiple AI systems will get tighter controls as Boomi adds policy enforcement, monitoring and workflow orchestration tools.
Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.
The hire signals a fresh push to win corporate spending on AI customer service tools as Crescendo scales across Europe, the Middle East and Africa.
The deal gives customers planning and forecasting tools meant to make AI agents more reliable across complex enterprise systems.
The appointment aims to sharpen sales and customer strategy as the group expands across consulting, fulfilment and logistics operations.
The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.
The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.
Turkish Airlines extends Cover Genius pact to add tailored travel protection in Australia, Latin America, the US and EU across more booking channels.
The funding will help businesses cut manual back-office work as Tekst expands software that maps workflows from emails, documents and system actions.
Customer experience buyers are rewarding platforms that tie service quality to revenue gains, with RingCentral standing out in Metrigy's latest study.
The upgrade should help the Australian consultancy win larger contact centre deals as enterprises demand proven AWS expertise and delivery scale.
The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.
Tenants could see quicker updates and fewer delays as the council overhauls repair tracking and asset data across its housing stock.
Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.
Argyll Data Development launches UK sovereign AI inference cloud with SambaNova, targeting regulated firms seeking local control over data and systems.