Customer service stories
Businesses reconsider cloud-based AI over data privacy concerns
Businesses may pivot away from cloud-based AI systems to on-premise servers due to rising data privacy concerns.
UK firms losing £244bn annually due to poor data and revenue loss
UK firms are hemorrhaging £244 billion a year due to poor data reconciliation causing profound revenue loss, putting jobs in danger.
Amazon Connect adds Generative AI features to enhance CX
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Diverge powers 1 million smart energy meters in Australia and New Zealand
Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.
UK businesses regret two-thirds of recent software purchases
New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.
Mobile Tornado expands UK presence through partnership with The Barcode Warehouse
UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.
Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia
Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.
Ever Nimble wins MSP of the Year at Kaseya DattoCon event
West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.
dLocal, eSky strengthen partnership for payment solutions
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
ToolTime launches UK job management software for tradespeople
ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.
SecurityBridge expands teams amid demand for SAP solutions
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.
Alibaba Cloud unveils advanced AI model and industry-specific versions at Apsara Conference
Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference. .
Tom Gough appointed as Sage's Country Manager for Australia & New Zealand
Sage has appointed Tom Gough as the new Country Manager for Australia and New Zealand (ANZ) to boost growth in the region.
Vudoo appoints Peter Manten as Managing Director for APAC
Melbourne-based pioneer Vudoo has appointed Peter Manten as its new Managing Director for Australia and Asia Pacific.
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
TeamViewer partners with t' order to digitalise hospitality sector in South Korea
TeamViewer partners with t' order to digitalise South Korea's hospitality sector, offering first-of-its-kind remote support.
Suttons International and LogChain partner for digital supply chain enhancement
In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.
Lenovo recognises top NZ business partners at Gala Awards
The yearly New Zealand Business Partner Gala Awards celebrate the achievements of the company's top partners across the region.
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
Former Exec for Hitachi Vantara Joins Proofpoint as Senior VP
Former Hitachi Vantara executive Mark Ablett has been appointed as Senior VP for Proofpoint in the Asia Pacific and Japan region.
Paymentology named 2023 technology leader in SPARK Matrix for CMS
Paymentology lauded as a technology leader in the 2023 SPARK Matrix for Card Management System by Quadrant Knowledge Solutions.
Dreame Technology unveils L20 Ultra, revolutionising household cleaning
Dreame Technology launches L20 Ultra, a compact high-efficiency cleaning machine, set to redefine household cleaning.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
One NZ appoints Nick Judd as CFO & Mike Purchase as Enterprise Director
Judd joins after serving as CFO of Tourism Holdings, while Purchase has managed key accounts within One NZ's Enterprise division.