Customer Loyalty Stories - Page 5

Australian Stories

Customer Loyalty stories

Loyalty association launches AI & behaviour courses

Businesses under pressure to prove loyalty returns will get new training on AI shopping tools, customer behaviour and program profitability.

By Sean Mitchell • 4 min read • Wed, 1st Apr 2026

Customer Experience

Australians split shopping across retailers to chase value

Weaker loyalty and lower confidence are pushing most shoppers to compare prices across stores, with 67% splitting purchases to find value.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026

Global Stories

Customer Loyalty stories

Customer Experience

LoyaltyLion returns with Loyalty Connect retention event

Retailers are under pressure to cut acquisition costs as the two-day online event examines how loyalty schemes can boost repeat purchases and margins.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 13th Apr 2026

Customer Experience

Retail websites worst for accessibility, report finds

Disabled shoppers face repeated barriers online, as retail sites log 27% more accessibility errors than the average website, a report says.

By Shannon Williams • 4 min read • Thu, 9th Apr 2026

Customer Experience

Paytronix loyalty report spotlights early retention gap

The first 90 days after sign-up now decide whether restaurant loyalty members become regulars or churn, the report says.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 8th Apr 2026

Digital Transformation

Unpacking the Impact of Agentic Commerce Across ANZ

Retailers risk losing basket share as AI shoppers favour loyalty platforms that can verify offers and rewards in milliseconds.

By Jonathan Reeve • 5 min read • Thu, 2nd Apr 2026

Customer Experience

Delivery options drive AI shopping decisions, Ingrid finds

Delivery details are now as decisive as product recommendations, with 61% of shoppers saying they can make or break an AI-led purchase.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026

Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026

Digital Transformation

5 mobile-first strategies to ensure contact data quality

Poor mobile data quality can cost retailers deliveries, revenue and loyalty as shoppers switch devices and systems leave records incomplete.

By Greg Brown • 5 min read • Wed, 1st Apr 2026

Firewalls

Zyxel tops techconsult firewall rankings, wins VPN acclaim

Users rated Zyxel highest for firewall ease of use and supplier support, giving the Taiwan-based vendor extra visibility in security buying decisions.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026

Crypto

Visa launches subscription manager for recurring payments

North American banks can now let cardholders manage recurring charges in-app, as rising subscription use fuels demand for clearer controls.

By Karen Joy Bacudo • 3 min read • Fri, 27th Mar 2026

Data Analytics

Points, personalisation and innovation: How industry leaders are redefining loyalty

AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.

By Eagle Eye • 4 min read • Tue, 24th Mar 2026

Stories from Other Regions

Customer Loyalty stories

Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026

Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026

Customer Experience

Paxon appoints Anthony Heath as Business Development Manager

The hire supports Paxon’s push to win more brands seeking outsourced fulfilment as eCommerce logistics shifts and competition for clients intensifies.

By Sofiah Nichole Salivio • 3 min read • Wed, 1st Apr 2026