eCommerceNews Australia - Technology news for digital commerce decision-makers

Customer Loyalty stories

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Barracuda Networks launches global partner success programme
4 days ago
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managed services
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partner programmes
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resellers
Barracuda Networks debuts its Barracuda Partner Success Programme, designed to foster growth and optimise sales strategies globally.
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American Express extends partnership with HICAPS for easier health payments
Last week
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digitisation
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american express
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speed
American Express has broadened its affiliation with Australia's health claim solution HICAPS, enabling smoother healthcare transactions.
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The future of omnichannel: Your success blueprint in a digital world
Last month
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martech
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omnichannel
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ai
Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.
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ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
Last month
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merchants
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customer loyalty
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customer satisfaction
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
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'Commvault unveils AI-enhanced data protection platform 'Commvault Cloud''
Last month
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ransomware
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data protection
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it infrastructure
Commvault has launched its new platform, Commvault Cloud, offering enhanced cyber resilience and data protection solutions for hybrid cloud organisations.
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Me&u launches marketing platform in partnership with Eagle Eye
Last month
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omnichannel
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marketing strategy
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on-premise
As an omnichannel loyalty, promotions, and subscription tool, me&u Engage influences customer behaviour along their purchasing journey.
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KnowBe4 appoints Cindy Zhou as Chief Marketing Officer
Last month
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ransomware
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cybersecurity
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women in technology
Cybersecurity firm KnowBe4 names Cindy Zhou as new CMO, boosting its global marketing lead.
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Antavo launches academy to foster customer loyalty & enhance skills
Last month
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feedback
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loyalty programmes
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customer loyalty
Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.
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Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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retail
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business success
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nps
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
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Antavo and Concord partnership to enhance digital customer experiences
Mon, 23rd Oct 2023
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cx
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kathmandu
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us
Antavo, an Enterprise Loyalty Cloud company, and digital transformation firm Concord, forge a partnership aimed at improving digital customer experiences.
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TDCX Foundation aids youth digital literacy for its first anniversary
Wed, 18th Oct 2023
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cx
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digitisation
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connectivity
TDCX Foundation celebrates first anniversary with projects enhancing digital literacy for Southeast Asian youth. #socialimpact.
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Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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voip
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ml
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compliance
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
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Inbuilding coverage technology reshapes retail customer experience
Mon, 16th Oct 2023
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cx
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connectivity
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apple pay
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
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Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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digital transformation
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silicon valley
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data
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
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Manhattan Associates streamlines returns for omnichannel shopping
Fri, 8th Sep 2023
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project management
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omnichannel
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manhattan associates
Manhattan Associates has announced enhanced Returns Management capabilities to streamline and optimise the returns process.
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Retailers called on to win over shoppers as cost of living rises
Thu, 7th Sep 2023
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branding
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online shopping
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consumer
After significant growth in peak pandemic years, Australian consumer online retail spending has stabilised, according to the Australian Ecommerce Report 2023.
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The power behind personalised customer journeys
Mon, 4th Sep 2023
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cx
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customer journey
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marketing strategy
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.
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How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
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ai
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customer satisfaction
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customer loyalty
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.
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Customer loyalty proves critical for grocery retailers
Wed, 28th Jun 2023
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woolworths
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research
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customer loyalty
New Eagle Eye research reveals how grocery retailers can win with customer loyalty standards and practices in light of the current economic climate.
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Open banking, payments and a new era for customer loyalty
Tue, 28th Feb 2023
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fintech
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payment gateways
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contactless payments
Open Banking has matured into an innovative payments solution enabling merchants to drive conversion, reward loyalty and improve the customer experience.
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Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
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cx
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zendesk
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branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
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Value for money top of the list in building brand loyalty - report
Tue, 31st Jan 2023
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research
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study
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consumer
When asked which brand characteristics are essential for building customer loyalty, value for money was the most popular, chosen by 77% of respondents.
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Why the financial services industry needs to embrace ‘relationship marketing’
Tue, 11th Oct 2022
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fintech
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open source
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retail
Fintech disruptors and a desire for personalized experiences are shaking up customer loyalty in the financial services industry.
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Why QSRs need to ‘cook up’ a perfect customer loyalty solution
Tue, 11th Oct 2022
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martech
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cx
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cdp
Competition is heating up in APAC's QSR industry. To stay profitable, restaurants must embrace digital transformation and personalized marketing.