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Customer Feedback Stories - Page 8

Australian Stories

Customer Feedback stories

Exclusive: Smartsheet's Miya McClain discusses expanding enterprise efficiency
Software-as-a-Service

Exclusive: Smartsheet's Miya McClain discusses expanding enterprise efficiency

Miya McClain of Smartsheet highlights the importance of customer feedback in enhancing enterprise efficiency with new features like Collections and AI integration.

By Melania Watson • 6 min read • Fri, 22nd Nov 2024
Australian banks missing growth opportunity with SMEs
Customer Experience

Australian banks missing growth opportunity with SMEs

A new report reveals Australian banks are missing out on opportunities with SMEs, as only 40% of customers feel positive about their banking providers.

By Melania Watson • 3 min read • Wed, 30th Oct 2024
Australian tech leaders face challenges in rapid evolution
Digital Transformation

Australian tech leaders face challenges in rapid evolution

A KPMG report reveals 81% of Australian tech leaders struggle to keep pace with industry changes, affecting investment decisions and driving fears of falling behind.

By Melania Watson • 3 min read • Tue, 29th Oct 2024
Exclusive: Pronto Software CEO on AI innovations, growth
Data Analytics

Exclusive: Pronto Software CEO on AI innovations, growth

Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.

By Melania Watson • 6 min read • Fri, 11th Oct 2024
Nuix unveils Cognitive AI for Discover platform enhancements
Customer Experience

Nuix unveils Cognitive AI for Discover platform enhancements

Nuix has launched Cognitive AI to boost its Discover platform's efficiency in document review, promising enhanced speed, accuracy, and cost savings.

By Kaleah Salmon • 3 min read • Fri, 6th Sep 2024

Global Stories

Customer Feedback stories

Vectra AI named leader in 2024 IDC MarketScape report
Semiconductors

Vectra AI named leader in 2024 IDC MarketScape report

Vectra AI has been named a leader in the IDC MarketScape: Worldwide Network Detection and Response 2024 Vendor Assessment, lauded for its AI-driven capabilities.

By Melania Watson • 3 min read • Tue, 17th Dec 2024
AUSIEX enhances engagement with NICE CXone integration
Data Analytics

AUSIEX enhances engagement with NICE CXone integration

AUSIEX has integrated the NICE CXone platform to boost customer engagement and operational efficiency, enhancing its services in the financial sector.

By Melania Watson • 2 min read • Tue, 26th Nov 2024
Thryv unveils AI tool to streamline review responses
Customer Experience

Thryv unveils AI tool to streamline review responses

Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
DeepL launches real-time speech translation products
Customer Experience

DeepL launches real-time speech translation products

DeepL has launched its voice translation solution, DeepL Voice, enabling real-time spoken translations for meetings and conversations across multiple languages.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
ADT Security announces re-entry into security guarding
IoT Security

ADT Security announces re-entry into security guarding

ADT Security is re-entering Australasia's guarding market with Signature Security Group, launching AI-driven video guarding and live response.

By Sean Mitchell • 2 min read • Wed, 30th Oct 2024
Brightcove expands AI Suite with text-to-video pilot
Hyperscale

Brightcove expands AI Suite with text-to-video pilot

Brightcove plans to launch an AI-Text-to-Video pilot in Q1 2025, enhancing content management with new features like automated thumbnail creation.

By Melania Watson • 2 min read • Wed, 30th Oct 2024
BlackLine honoured with 2024 awards from TrustRadius & G2
Customer Experience

BlackLine honoured with 2024 awards from TrustRadius & G2

BlackLine has garnered the 2024 TrustRadius 'Tech Cares' and 'Buyer's Choice' awards, along with G2's Best Accounting & Finance Software title, marking five years of recognition.

By Melania Watson • 2 min read • Wed, 30th Oct 2024
Symbio launches AI-based Scam Shield to tackle scam calls
Data Analytics

Symbio launches AI-based Scam Shield to tackle scam calls

Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

By Catherine Knowles • 2 min read • Thu, 17th Oct 2024
Amplitude report reveals top products with 200% growth
DevOps

Amplitude report reveals top products with 200% growth

Amplitude's 2024 Next Hottest Products Report reveals five leading products boasting over 200% growth through effective customer engagement strategies.

By Sean Mitchell • 3 min read • Fri, 11th Oct 2024
Pure Storage named leader in Gartner Magic Quadrant 2024
Storage

Pure Storage named leader in Gartner Magic Quadrant 2024

Pure Storage has been named a Leader in the 2024 Gartner Magic Quadrant for Primary Storage Platforms, achieving this accolade for the eleventh year running.

By Sean Mitchell • 4 min read • Tue, 24th Sep 2024
Microsoft boosts AI collaboration with Wave 2 of 365 Copilot
Unified Communications

Microsoft boosts AI collaboration with Wave 2 of 365 Copilot

Microsoft unveils Wave 2 of Microsoft 365 Copilot, featuring Copilot Pages, Python in Excel, and automated agents to boost productivity and collaboration.

By Kaleah Salmon • 3 min read • Wed, 18th Sep 2024

Stories from Other Regions

Customer Feedback stories

Exclusive: How Partners Life is simplifying the journey to life insurance
EduTech

Exclusive: How Partners Life is simplifying the journey to life insurance

Tim von Dadelszen at Partners Life is simplifying life insurance via digital innovation, making it more accessible for customers through the new Evince platform.

By Melania Watson • 5 min read • Tue, 1st Oct 2024