Customer Expectations stories
ACI wins first UK bank for Connetic cloud platform
Yesterday
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customer expectations
ACI clinches its first UK bank for the Connetic cloud platform, unifying SWIFT, CHAPS and Faster Payments on Microsoft Azure.
ECI Connect 2026 to spotlight practical AI in business
Last week
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customer expectations
ECI opens registration for its 2026 Connect conference in Las Vegas, promising hands-on, practical AI guidance for everyday business use.
Shoppers ditch baskets over delivery fees & friction
Last week
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customer expectations
Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.
Knowledge governance seen as key to AI adoption gap
Last week
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customer expectations
New research finds 85% of firms trial AI but only 17% use it daily, with weak knowledge governance blamed for stalled adoption.
AI agents reshape sales teams across Australia, NZ
Last week
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customer expectations
AI agents are rapidly transforming sales teams in Australia and New Zealand, slashing grunt work and reshaping how sellers prospect and close deals.
Marketers: Get ready to AI-proof your careers
Last week
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customer expectations
As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.
AI agents go mainstream in Singapore sales teams
Last week
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customer expectations
AI agents are rapidly entering Singapore sales teams, with 80% already using AI tools as leaders turn to automation to ease admin pressures.
8x8 sees AI customer interactions surge across voice, chat
This month
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customer expectations
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
Amazon threat pushes Australian retailers to speed up
This month
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customer expectations
Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.
UK online shipments climb as pet care leads growth
This month
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customer expectations
UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.
One Identity names Gihan Munasinghe chief technology officer
This month
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customer expectations
One Identity names Gihan Munasinghe CTO to steer engineering, SaaS strategy and product modernisation amid shifting customer security needs.
Event planners juggle lean budgets, AI hesitation
This month
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customer expectations
Event planners in Australia and New Zealand face tighter budgets, faster turnarounds and lingering doubts over AI’s place in their work.
Ecommpay report warns checkout friction ‘hits zero’
Last month
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customer expectations
Ecommpay warns shoppers now have zero tolerance for checkout friction, with failed payments driving cart abandonment and lost revenue.
Why lenders need fintech-level payments
Last month
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customer expectations
Lenders clinging to legacy payment rails are losing borrowers to fintechs that can approve, fund and collect on loans in near real time.
CommBox unveils Era AI Voice to transform call centres
Last month
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customer expectations
CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.
SMEs warned of hidden ‘productivity tax’ from IT sprawl
Last month
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customer expectations
Australian SMEs risk a hidden productivity tax as fragmented IT oversight and tool sprawl quietly erode day-to-day business performance.
Privacy shifts from compliance checkbox to market edge
Last month
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customer expectations
Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.
AI tops global C-suite worries on corporate reputation
Last month
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customer expectations
AI has become the top corporate reputation fear for global leaders, yet most admit they are underprepared for its fast-rising risks.
Extreme unveils unified global AI-powered partner plan
Last month
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customer expectations
Extreme launches Partner First, a unified global programme promising simpler rebates, faster deal approvals and AI tools for resellers.
Extreme unveils global AI-driven partner programme
Last month
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customer expectations
Extreme has launched a global AI-driven partner programme unifying rebates, deal registration and sales tools under a single model.