Customer Centricity stories

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.

Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.

In the AI era, the real edge is not speed or tools but diverse human judgment, shaping fairer, sharper and more resilient decisions.

Women eyeing commercial leadership in mobility need vision, data, resilience and courage to thrive and drive lasting change at the top.

As innovation accelerates, tech leaders say empathy and human insight now rival engineering prowess in driving meaningful impact.

Homogeneous leadership in SaaS is more than a cultural concern; it is a strategic risk that stifles innovation, resilience and commercial performance.

Customer experience is evolving from ticket-taking to strategic, context-rich advisory, where clear narratives turn raw data into real business value.

As AI reshapes work, product managers must lead with human intention, turning clear purpose into products that truly serve people.

Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.

Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.

Siemens' “digital-native” Nanjing plant joins the World Economic Forum's Global Lighthouse Network for AI-driven productivity gains.

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

Kinetic IT has appointed Jacqui Adams to lead its digital transformation, enhancing national tech services and delivery models across Australia.

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

Insurance Australia Group teams up with Adobe to use AI for personalised, seamless customer experiences across its retail insurance brands.

Viva Energy Australia has chosen Blue Yonder to deliver AI-driven solutions, revamping OTR Group's convenience stores for improved inventory and customer experience.

Konica Minolta Australia celebrates 20 years of bizhub, marking two decades of innovation shaping print and document management technology.

Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.

Australian banks are prioritising customer experience improvements amid digital transformation struggles caused by data issues, legacy systems and shifting consumer demands.

Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.