Contact Centre stories - Page 84
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Igel brings enhanced voice and video to thin clients
Thu, 28th May 2015
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uc
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daas
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cisco
Voice and video technology in virtual IT environments just got a little easier with Windows embedded Igel thin clients now compatible with Cisco VXME.
Genesys boosts channel expertise with new ANZ channel director
Thu, 28th May 2015
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uc
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contact centre
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genesys
Webster will spearhead a regional partner support network across ANZ, building on the momentum established by Genesys' existing channel program.
Scammers using VoIP to target mobile phone users
Thu, 28th May 2015
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uc
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email security
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cybersecurity
Scammers are using technology to do their dirty work, and new applications are making it easier to orchestrate scams to steal personal information.
Meet SkipRoaming: 'Like WhatsApp on steroids'
Tue, 26th May 2015
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uc
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messenger
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voip
UK tech firm SkipRoaming has launched an app that aims to reduce the cost of mobile international and roaming calls.
NZ-based Virsae gears up for global growth
Tue, 26th May 2015
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uc
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microsoft
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capital
Virsae, the Auckland-based cloud services provider, is looking to raise $3 million from equity investors to accelerate growth internationally.
HP South Pacific signs up as ShoreTel reseller partner
Mon, 25th May 2015
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uc
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contact centre
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shoretel
ShoreTel announces HP South Pacific has joined its Champion Partner Program to provide unified communications services.
Growth ahead for channel as transformation gathers steam
Thu, 21st May 2015
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crm
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uc
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martech
The future is looking bright for channel partners according to an Avaya survey which finds 68% are expecting growth this year. But what's driving it?.
Asia Pacific region leader of the pack as CRM market grows
Wed, 20th May 2015
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crm
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uc
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data analytics
The worldwide customer relationship management (CRM) software market has gained momentum, with the Asia/Pacific region experiencing the fastest growth.
New partnership and new sales for A10
Wed, 20th May 2015
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uc
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ddos
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a10 networks
Brisbane-based systems integrator Comlinx has inked several sales for A10 Networks solutions, hard on the heels of their new partnership.
WhatsApp: Not so free after all?
Fri, 15th May 2015
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uc
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data analytics
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martech
WhatsApp is quick to say its calling feature is free, even between countries, but only when a user has an unlimited Wi-Fi hotspot...
Jabra has a new ANZ managing director
Thu, 7th May 2015
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uc
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iaas
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jobs
Jabra has hired a new managing director with a 'proven track record' for the Australia and New Zealand region.
Landesk brings in fresh blood to fuel momentum in ANZ
Thu, 7th May 2015
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uc
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contact centre
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recruitment
Landesk appoints Adam Blue as ANZ sales manager to meet strong demand for solutions from customers and partners.
2degrees throws down gauntlet to competitors
Thu, 30th Apr 2015
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uc
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snap
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voip
Bundled offerings combining mobile, fixed line, broadband and PABX-like services on the cloud are on the way from 2degrees.
New eCommerce platform a 'game changer' for Kiwi retailers
Wed, 29th Apr 2015
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uc
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martech
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commerce systems
APAC eCommerce payments provider eWAY has launched its service in NZ, allowing Kiwi retailers to set up online payments 'without needing to talk to their bank'.
HP joins Shoretel's Innovation Network
Fri, 24th Apr 2015
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uc
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hp
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contact centre
ShoreTel announces HP as new member of its Innovation Network, enabling compatibility between HP routers and switches with ShoreTel's solutions.
Panasonic's UC solution wins product of the year
Thu, 23rd Apr 2015
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uc
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contact centre
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panasonic
Panasonic's KX-NS700 hailed as 2015's top UC product by TMC, offering SMBs advanced telecoms with easy scalability and integration.
WhatsApp finally shares VoIP love with iOS users
Wed, 22nd Apr 2015
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uc
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voip
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whatsapp
iOS users can today jump on the WhatsApp bandwagon with the popular app finally announcing the voice calling capability is now available on iOS.
SMBs not taking advantage of business phone systems
Mon, 20th Apr 2015
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uc
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voip
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smb
the vast majority of SMBs are unfamiliar with telecommunications terminology such as IP telephony, hosted PBX, IP PBX, virtual PBX, SIP trunks or UC.
Cisco funds VoIP security research project
Fri, 17th Apr 2015
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uc
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cybersecurity
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cisco
Cisco has partnered with a university in the United States to improve online communication security, including securing VoIP systems.
Making VoIP part of your disaster recovery plan
Thu, 2nd Apr 2015
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uc
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dr
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cloud services
VoIP can be used as a tool in business continuity and disaster recovery planning, enabling a business to continue operating even in the event that sta.