Chatbots stories - Page 14

Integrating these trends into your digital CX this year is a strategic imperative to future-proof your brand and ensure success in the months ahead.

Kaspersky study reveals an alarming increase in criminals discussing the use of AI tools for cyber exploitation on the dark web.

Data Privacy Day focus: As mistrust in data handling soars amongst Australians, Cloudera VP rallies businesses to heighten data security amid GenAI adoption.

Zendesk's 2024 report reveals a rise in the use of AI by Australian firms, surpassing the global average, to revolutionise and personalise customer experiences.

Cybersecurity experts at Kaspersky reveal increasing threats to minors in 2024, including AI-generated inappropriate content, cyberattacks on young gamers and malicious app downloads.

Egress' Email Security Risk Report reveals that 94% of organisations have fallen victim to phishing attempts, demonstrating an alarming escalation in cyber threats.

Digital equity and site performance in Australian government websites showed significant improvements over the last year, bagging the second spot in global rankings, reports Adobe.

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

OpenAI is taking proactive measures to protect the integrity of the 2024 worldwide elections, tackling potential technological abuses and ensuring transparency and accuracy in AI-related content.

Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.

Ecommerce and fintech firms tap into the potential of AI-enabled data centres, harnessing GPU-powered servers to enhance data processing, bolster fraud detection, and streamline payment systems.

AI chatbots could potentially radicalise new waves of violent extremists, underscoring the need for revised terrorism laws.

Geeker launches real-time tech support platform, enabling swift peer-to-peer tech troubleshooting on-demand at the push of a button.

Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.

ESG goals shift from optional to essential in business, with automation aiding efficiency and sustainability.

Despite credibility concerns, UK judges will use ChatGPT AI chatbot in legal rulings to process large text volumes.

Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.

Alibaba Cloud has open-sourced two large language models for AI, Qwen-72B and Qwen-1.8B, to facilitate AI advancements.

Companies across the Pacific region have bedded down many digital technologies, but are yet to realise the full potential of their investments.

Distributed Ledger Technology (DLT) offers a solution to the growing problem of counterfeit goods on ecommerce platforms.