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Call centre stories - Page 3
Telstra tech helps Good Friday Appeal donations top AUD $1m
Sat, 19th Apr 2025
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uc
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telstra
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fundraising
Telstra celebrates 80 years supporting the Good Friday Appeal, helping raise over AUD $1 million via technology during this year's telethon for The Royal Children's Hospital.
Contact centres in 2025: Balancing AI with human empathy
Thu, 14th Nov 2024
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uc
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cx
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martech
The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.
One Nexus unveils DRIVE, enhancing OEM & dealership services
Tue, 17th Sep 2024
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cx
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martech
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financial systems
One Nexus Group launches One Nexus DRIVE, aimed at improving dealership services and customer loyalty with its dual SaaS and Operations segments.
Three reasons contact centres are embracing Open CcaaS
Thu, 21st Mar 2024
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crm
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uc
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cx
With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.
How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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zendesk
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
BroadSource selects Ribbon Communications for secure credit card payment solution
Wed, 13th Dec 2023
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martech
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commerce systems
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payment technologies
BroadSource partners with Ribbon Communications to enhance SecureCall, a solution for secure telephonic credit card payments.