Call centre stories
Indosat & Google Cloud expand AI collaboration in Indonesia
Last month
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hcm
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power / energy
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ai agents
Indosat Ooredoo Hutchison and Google Cloud are deepening their partnership to transform Indosat into an AI-driven tech enterprise, enhancing service for over 100 million customers.
Three reasons contact centres are embracing Open CcaaS
Thu, 21st Mar 2024
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uc
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crm
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cx
With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.
How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
BroadSource selects Ribbon Communications for secure credit card payment solution
Wed, 13th Dec 2023
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martech
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commerce systems
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payment technologies
BroadSource partners with Ribbon Communications to enhance SecureCall, a solution for secure telephonic credit card payments.
Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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uc
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cx
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martech
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
Leading with innovation
Thu, 1st Dec 2011
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uc
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hybrid & remote work
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contact centre
In a blend of lateral thinking and innovation, Palmerston North and Horizons Councils’ adaptive call centre earned the 2011 Initiative of the Year award.