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Customer success is not support, it is stewardship
Digital Transformation

Customer success is not support, it is stewardship

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.

By Nidhi Suresh • 3 min read • Fri, 6th Mar 2026
Beyond infrastructure: Reimagining networks to drive real business impact
Network Infrastructure

Beyond infrastructure: Reimagining networks to drive real business impact

Asia Pacific firms must redesign networks as strategic assets, aligning cloud and AI demands with agility, resilience and measurable growth.

By Cindy Lee • 5 min read • Thu, 5th Mar 2026
The AI infrastructure trap: Why your 'AI-ready' project may already be obsolete
Digital Transformation

The AI infrastructure trap: Why your 'AI-ready' project may already be obsolete

Banks risk AI 'infrastructure traps' as long projects outpace fast-evolving models, wasting budget while nimbler rivals ship real solutions.

By Fabio Straessle • 4 min read • Mon, 2nd Mar 2026
Why Australian leaders are losing faith in IT spend
Digital Transformation

Why Australian leaders are losing faith in IT spend

With 88% of Australian tech leaders doubting IT ROI, IT financial management emerges as the missing link between spend and value.

By Anthony Caruana • 5 min read • Mon, 2nd Mar 2026
Firms pour billions into AI but struggle to scale value
EduTech

Firms pour billions into AI but struggle to scale value

Firms spent USD $252 billion on AI in 2024, yet only 4% report repeatable, scalable value as governance and skills gaps hold back returns.

By Sofiah Nichole Salivio • 5 min read • Thu, 26th Feb 2026
ECI Connect 2026 to spotlight practical AI in business
Digital Transformation

ECI Connect 2026 to spotlight practical AI in business

ECI opens registration for its 2026 Connect conference in Las Vegas, promising hands-on, practical AI guidance for everyday business use.

By Catherine Knowles • 3 min read • Sun, 15th Feb 2026
UK CIOs struggle to govern surge in business AI agents
Data Protection

UK CIOs struggle to govern surge in business AI agents

UK CIOs embed AI agents in critical workflows but lack real-time oversight as board pressure mounts for provable returns and tighter audits.

By Sofiah Nichole Salivio • 4 min read • Sat, 14th Feb 2026
Celonis names Ewan Henderson North America GM for AI push
Manufacturing

Celonis names Ewan Henderson North America GM for AI push

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

By Sofiah Nichole Salivio • 4 min read • Thu, 5th Feb 2026
How AI-powered log management unlocks observability
DevOps

How AI-powered log management unlocks observability

Companies that treat log data as strategic intelligence, not digital clutter, are unlocking faster recovery, resilience and innovation.

By Rafi Katanasho • 4 min read • Fri, 23rd Jan 2026
KPMG report warns AI scale-up lags lofty ambitions
Digital Transformation

KPMG report warns AI scale-up lags lofty ambitions

KPMG warns firms' AI ambitions outpace delivery, with most chasing top maturity by 2026 but only a quarter scaling agentic AI with ROI.

By Mark Tarre • 4 min read • Thu, 22nd Jan 2026
AI value proving elusive for many Australian firms
Data Analytics

AI value proving elusive for many Australian firms

Four in five Australian organisations say they struggle to prove AI delivers business value, blaming poor data access and weak integration.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 20th Jan 2026
Pendo unveils Agent Analytics to optimise AI agents
Software-as-a-Service

Pendo unveils Agent Analytics to optimise AI agents

Pendo rolls out Agent Analytics to help companies track AI agents in real workflows, spot friction points and turn usage data into improvements.

By Sofiah Nichole Salivio • 3 min read • Mon, 12th Jan 2026
Tetrate launches tool to certify enterprise AI agents
Data Protection

Tetrate launches tool to certify enterprise AI agents

Tetrate has unveiled Agent Router Enterprise, a platform to certify AI agents as production ready with shared standards, guardrails and metrics.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 9th Jan 2026
Fuse Energy hits $5bn valuation, plans international expansion
Power / Energy

Fuse Energy hits $5bn valuation, plans international expansion

London start-up Fuse Energy hits $5bn valuation after $70m raise to scale its vertically integrated clean power model abroad.

By Catherine Knowles • 4 min read • Mon, 29th Dec 2025

Stories from Other Regions

Business Value stories

AI & skills to reshape UK project management by 2026
DevOps

AI & skills to reshape UK project management by 2026

AI, sustainability and upskilling will transform UK project management by 2026, shifting managers from task delivery to strategic leadership.

By Melania Watson • 4 min read • Fri, 16th Jan 2026
Indian firms struggle to turn AI pilots into real ROI gains
Digital Transformation

Indian firms struggle to turn AI pilots into real ROI gains

Indian firms ramp up AI pilots for customer engagement and marketing, but most still struggle to prove real returns and scale deployments.

By Kaleah Salmon • 4 min read • Wed, 14th Jan 2026
Sirisoft & Red Hat champion automation for AI-ready IT
Virtualisation

Sirisoft & Red Hat champion automation for AI-ready IT

Sirisoft and Red Hat urge Thai enterprises to treat automation as core AI-ready IT infrastructure, redefining ROI beyond simple cost cuts.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026