Automation Stories - Page 9

Australian Stories

Automation stories

Australian mid-sized firms gain from AI, but skills lag

Yet most Australian mid-sized firms still lack the training and governance needed to turn AI use into broader revenue gains.

By Sean Mitchell • 4 min read • Last month

Unified Communications

Retail tops Australia’s customer service contacts

Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.

By Kaleah Salmon • 4 min read • Last month

Global Stories

Automation stories

Data Analytics

US audit firms shift focus from AI adoption to oversight

US audit firms are now scrutinising AI outputs more closely as adoption spreads and concerns over judgment and compliance persist.

By Shannon Williams • 4 min read • Last month

Digital Transformation

Banks struggle to move AI pilots beyond test stage

Poor data, ageing systems and tight regulation are leaving most bank AI projects stuck in pilots, despite heavy investment in the technology.

By Karen Joy Bacudo • 5 min read • Last month

Data Protection

eCommerce AI spending rises as leaders fear readiness gap

Despite higher budgets, 73% of eCommerce leaders say their firms are not ready for wider AI use, survey data show.

By Shannon Williams • 4 min read • Last month

Software-as-a-Service

Backbase named Forrester leader & customer favourite

Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.

By Shannon Williams • 4 min read • Last month

Network Infrastructure

Telecoms warned against rushing AI rollouts, survey finds

Telecom operators risk stranded pilots if they put AI live too quickly, with 43% of professionals citing rushed rollouts as the biggest mistake.

By Sean Mitchell • 4 min read • Last month

DevOps

OpenAI launches Symphony for coding agent workflows

The open-source spec aims to let teams automate coding work through ticket-driven agent workflows, while reducing context-switching for engineers.

By Sean Mitchell • 4 min read • Last month

Fintech

InDebted founder steps back as chief executive search begins

The debt collection software group is seeking a new chief executive after revenue rose 52% and monthly profitability hit a record.

By Mark Tarre • 4 min read • Last month

Robotics

NCS unveils AI partnerships for public safety in APAC

Public agencies may soon use faster threat detection as NCS ties up with Mistral AI, VAST Data and robotics firms across Asia Pacific.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Automation stories

Malware

AI now powers most dangerous cyber threats, warns SANS

Defenders face faster, harder-to-stop attacks as SANS says AI is now built into phishing, malware and reconnaissance at scale.

By Kaleah Salmon • 3 min read • Last month

Digital Transformation

Black Ore opens Tax Autopilot to thousands of CPA firms

The roll-out comes as firms face a mounting accountant shortage, with Black Ore claiming Tax Autopilot can slash return prep time by up to 98%.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

TeamSystem names Cohen Chief Executive in leadership shift

The Italian software group is betting on continuity as it turns to AI-led growth, after posting EUR 1.15 billion in revenue last year.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Women in Collaboration hosts London finance leaders

More than 100 senior female finance executives will compare notes in London on funding pressure, AI adoption and systems risk.

By Sofiah Nichole Salivio • 4 min read • Last month

Data Protection

Generative AI raises cyber risk in machine learning

Businesses face higher odds of cyber-attacks and unfair decisions as researchers warn generative AI can hide flaws in machine learning systems.

By Sean Mitchell • 4 min read • Last month

Manufacturing

UK firms rethink AI use to cut wasted work and boost output

Companies are finding that AI boosts performance only when it removes repetitive work, with human judgement still needed to prevent errors and burnout.

By Kaleah Salmon • 4 min read • Last month

Data Protection

eir business inks ServiceNow deal for managed services

Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.

By Karen Joy Bacudo • 4 min read • Last month