Automation stories - Page 2

Australian AI spending is set to reach USD $12.3bn by 2028, as firms embrace advanced AI and automation for major business gains.

DigiCert and Citrix have teamed up to automate SSL/TLS certificate lifecycles, helping firms manage shorter validity periods across hybrid and multi-cloud environments.

Poor manager quality is the leading cause of staff turnover in Australia, with burnout and limited AI support worsening the situation, a survey of 855 workers finds.

AI has transformed Australia's tech sector, demanding partners who integrate strategy, engineering and data to deliver rapid, scalable innovation and real outcomes.

HCLTech and NVIDIA have opened a Santa Clara lab to help Global 2000 firms advance AI-driven automation, robotics and intelligent edge technologies.

Sektor will distribute iONLINE’s IoT and SIM solutions across Australia, integrating the tech into its PaySuite CONNECT for enhanced connectivity in payments and IoT.

Dell and NVIDIA enhance the AI Factory, offering integrated infrastructure and automation to speed up enterprise AI deployment and reduce costs.

Gallagher Security offers integrated data centre security solutions that enhance protection, operational efficiency and support sustainability goals globally.

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

Structured data is transforming banking by enabling personalised services, smarter AI, and faster innovation through cloud-native systems, boosting client trust.

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

Cyware has enhanced its Quarterback AI platform with new agentic features to improve security operations and streamline threat intelligence workflows.

Lucas Hof wins Mitacs Innovation Award for advancing circular manufacturing methods, including 3D-printed recyclable shoes and textile recycling.

Freshworks launches new AI tools in the UK to streamline customer support and IT management, boosting efficiency and cutting manual tasks for enterprises.

The UK tops Europe in resilience to ageing workforce and automation, boasting low job displacement risk and strong digital skills among its workers.

UK small businesses lose GBP £217 billion yearly, with 58% of growth potential unfulfilled due to operational challenges and limited AI adoption.

eDesk launches AI Agent to handle eCommerce support across 300+ channels, resolving 65% of enquiries for USD $0.99 per resolution.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

Canon Marketing Malaysia hosted the Think Big Klang Valley Series 2025 in Kuala Lumpur to drive digital transformation and AI adoption in Malaysian businesses.

Customer Science achieved 53% revenue growth to AUD $12.15 million, earning a spot on The Australian Financial Review Fast 100 for the second consecutive year.