AI Strategy stories - Page 15

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

ACS urges Australia to close its digital skills gap, unlocking AUD $134bn growth and boosting jobs through a ten-point plan centred on AI and tech training.

AI is sparking innovation and concern across sectors worldwide as firms race to harness its power while addressing risks and workforce anxieties.

Kyndryl launches its Agentic AI Framework to securely deploy scalable AI agents that collaborate with human teams across diverse enterprise IT environments.

Enterprises drive growth by aligning AI advancements with innovative cultures and strategic partnerships, unlocking real outcomes and long-term success.

AI Appreciation Day highlights the need for ethical, human-centred innovation as AI transforms industries like law and cybersecurity with fresh challenges.

Process Intelligence is bridging the gap in enterprise AI by providing operational context, boosting automation and transforming businesses globally.

A survey of 864 ANZ leaders reveals AI's hype often outpaces reality, with many firms stuck without clear strategy amid security and job concerns.

ANZ business leaders urge prioritising AI readiness and strategy to harness its transformative potential and address key data and infrastructure challenges.

VentureCrowd has appointed Jesse Arundell to its Advisory Board to lead AI-driven innovations in private capital markets, aiming to cut fundraising times significantly.

Asia-Pacific leaders show the lowest confidence in AI effectiveness globally, yet 70% report steady ROI gains from current AI investments.

Canva has integrated OpenAI's ChatGPT, enabling users to streamline design workflows with AI-powered context-aware tools directly within its platform.

Forrester forecasts global generative AI spending to soar from USD $2.3bn in 2023 to USD $13.8bn in 2024, urging firms to optimise escalating costs strategically.

Teradata launches AI Factory, an on-premises solution integrating AI and ML tools for secure, compliant private AI in regulated sectors like healthcare and finance.

Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.

Avoid three common pitfalls when using AI for customer experience: integrate with your systems, avoid costly overhauls, and balance speed with strategy for best results.

Only 12% of ANZ firms plan to hire AI leaders soon, as 46% cite security concerns as a major barrier to wider AI adoption despite optimism about its future impact.

By 2027, AI agents will automate or augment half of all business decisions, driving faster, smarter outcomes but requiring strong governance, says Gartner.

Kore.ai and TeKnowledge have partnered to help enterprises scale AI adoption beyond pilots, enhancing customer service and business operations globally.

Australian businesses are urged to adopt responsible AI governance to harness innovation while ensuring ethical, secure, and inclusive technology use in the AI age.