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8x8 reports surge in AI-powered CX adoption & unveils new tools
Unified Communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Software-as-a-Service

8x8 unveils new AI tools, RCS messaging & digital wallet pay

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

By Shannon Williams • 4 min read • Mon, 5th May 2025
8x8 sees 60% growth in new product sales for FY25 Q2
Unified Communications

8x8 sees 60% growth in new product sales for FY25 Q2

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Nov 2024
8x8 unveils AI-driven enhancements to cloud platform
Unified Communications

8x8 unveils AI-driven enhancements to cloud platform

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Oracle announces OCI advancements, unveils AI coding assistant
Unified Communications

Oracle announces OCI advancements, unveils AI coding assistant

Oracle unveils AI-powered Code Assist and key upgrades to its OCI Kubernetes Engine to streamline application development and bolster AI workload management.

By Sean Mitchell • 3 min read • Wed, 11th Sep 2024
Brendan Maree joins ProHance to spur growth in Australia & New Zealand
Unified Communications

Brendan Maree joins ProHance to spur growth in Australia & New Zealand

ProHance hires experienced IT leader Brendan Maree as Vice President and Country Manager for Australia and New Zealand, marking a major stride in regional expansion.

By Imee Dequito • 2 min read • Tue, 20th Feb 2024
8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
Unified Communications

8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience

8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.

By Catherine Knowles • 3 min read • Fri, 15th Dec 2023
UK firms pivot to AI as permacrisis prompts vital digital adaptations
EduTech

UK firms pivot to AI as permacrisis prompts vital digital adaptations

A new report reveals 78% of UK IT decision-makers plan to use AI and automation to navigate the ongoing permacrisis.

By Shannon Williams • 3 min read • Fri, 24th Nov 2023
The importance of conversational AI in contact centres
Unified Communications

The importance of conversational AI in contact centres

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

By Sean Mitchell • 3 min read • Tue, 10th Oct 2023
Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Unified Communications

Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ

Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.

By Tom Raynel • 2 min read • Tue, 9th May 2023

Stories from Other Regions

8x8 stories

8x8 launches French data centre to boost secure CX services
Unified Communications

8x8 launches French data centre to boost secure CX services

8x8 has opened a data centre in France to offer secure, GDPR-compliant AI-powered customer experience services for local businesses and public sector.

By Shannon Williams • 3 min read • Sun, 7th Sep 2025
8x8 extends Southampton FC partnership to boost fan engagement
Unified Communications

8x8 extends Southampton FC partnership to boost fan engagement

8x8 has extended its partnership with Southampton FC until 2026, enhancing fan engagement through advanced communications and matchday services.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025
8x8 & MNET partner to enhance secure banking customer service
Unified Communications

8x8 & MNET partner to enhance secure banking customer service

8x8 and MNET partner to enhance secure, real-time banking customer service by integrating CoreAccess+ with 8x8's CX platform for faster, safer authentication.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
UK public sector hotlines surpass banks for caller frustration
Unified Communications

UK public sector hotlines surpass banks for caller frustration

UK public sector hotlines now cause more caller frustration over hold times than banks, with healthcare and government services topping the list, says new survey.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025
8x8 appoints Maxine Eunson as Head of Public Sector UK role
Unified Communications

8x8 appoints Maxine Eunson as Head of Public Sector UK role

8x8 appoints Maxine Eunson as Head of Public Sector UK, reinforcing its commitment to support public organisations through growing digital challenges.

By Jed Nykolle Harme • 3 min read • Fri, 4th Jul 2025
Report finds legacy tech & budgets hinder UK public sector AI
Unified Communications

Report finds legacy tech & budgets hinder UK public sector AI

A report finds UK public sector hampered by legacy tech and budget limits, delaying AI adoption and digital transformation despite rising citizen expectations.

By Shannon Williams • 5 min read • Fri, 16th May 2025
Kingsfield Tech team granted Microsoft Gold Accreditation after £1m sales milestone
Unified Communications

Kingsfield Tech team granted Microsoft Gold Accreditation after £1m sales milestone

Kingsfield's expanding tech team has achieved Gold Accreditation from Microsoft after reaching over £1 million in sales in just five months.

By Sean Mitchell • 2 min read • Wed, 4th Oct 2023