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Latest News - Page 416

Zendesk enters SCA with AWS for customer service at scale
Hyperscale

Zendesk enters SCA with AWS for customer service at scale

The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.

By Shannon Williams • 3 min read • Wed, 29th Mar 2023
Skills-first approach key to bridging skills gap – report
LinkedIn

Skills-first approach key to bridging skills gap – report

More companies are taking a skills-first approach to talent to bridge the growing skills gap in Australia and New Zealand.

By Shannon Williams • 3 min read • Tue, 28th Mar 2023
Freshworks brings on new GPT-based enhancements to AI assistant
Customer Experience

Freshworks brings on new GPT-based enhancements to AI assistant

Using OpenAI's ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.

By Catherine Knowles • 3 min read • Tue, 28th Mar 2023
Latest NICE offering using OpenAI for customer experience
Unified Communications

Latest NICE offering using OpenAI for customer experience

NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.

By Zach Thompson • 2 min read • Tue, 28th Mar 2023
Crayon announces executive leaders in APAC
Data Analytics

Crayon announces executive leaders in APAC

Crayon announces three new leaders for executive positions at its APAC region, focusing on market expansion and strengthening its presence.

By Sean Mitchell • 3 min read • Tue, 28th Mar 2023
Former PayPal Exec Joins Cloudfloat Fintech Startup
Marketing Technologies

Former PayPal Exec Joins Cloudfloat Fintech Startup

Tyson Hackwood joins Cloudfloat as Chief Customer Officer. The Australian fintech start-up provides cash flow solutions to SMEs.

By Sean Mitchell • 2 min read • Tue, 28th Mar 2023
New phishing method leveraging iCloud, PayPal, Google Docs
Phishing

New phishing method leveraging iCloud, PayPal, Google Docs

Phishing attacks are evolving as hackers use legitimate services like PayPal and Google Docs to infiltrate inboxes, warns Avanan.

By Shannon Williams • 3 min read • Tue, 28th Mar 2023
Shopify and Google Cloud launch new integration for retailers
Public Cloud

Shopify and Google Cloud launch new integration for retailers

Shopify and Google Cloud have announced a new integration that enables retailers using Commerce Components to leverage search capabilities and AI innovations.

By Catherine Knowles • 3 min read • Mon, 27th Mar 2023
Australian retail supply chains struggling to meet consumer demands
Supply Chain

Australian retail supply chains struggling to meet consumer demands

According to SOTI's new retail report, the Australian retail supply chain is underperforming compared to other regions.

By Catherine Knowles • 3 min read • Mon, 27th Mar 2023
Gallagher promotes Two Members to Expand Roles in APAC & IMEA Regions
Unified Communications

Gallagher promotes Two Members to Expand Roles in APAC & IMEA Regions

Global security manufacturer, Gallagher, promotes two members of their Australian team to expand into the Asia Pacific and IMEA regions.

By Sean Mitchell • 3 min read • Mon, 27th Mar 2023
Strong decade of growth projected for Barcode Scanner Market
eCommerce

Strong decade of growth projected for Barcode Scanner Market

The market is estimated to thrive between 2021 and 2031 on the back of healthy demand from retail, eCommerce, logistics and manufacturing facilities.

By Tom Raynel • 4 min read • Mon, 27th Mar 2023
Adobe partners with luxury brands retailer Prada Group
Customer Experience

Adobe partners with luxury brands retailer Prada Group

Adobe says this partnership will enable real-time personalisation and increase revenue to elevate the luxury group's customer experiences.

By Tom Raynel • 2 min read • Fri, 24th Mar 2023
Adobe Experience Manager has new capabilities for 2023
Marketing Technologies

Adobe Experience Manager has new capabilities for 2023

Adobe has unveiled new features for Adobe Experience Manager (AEM), including next-gen features that make content development and publishing easier and faster.

By Zach Thompson • 4 min read • Fri, 24th Mar 2023
General Motors to utilise Adobe's Experience Cloud
Data Analytics

General Motors to utilise Adobe's Experience Cloud

General Motors (GM) will use Adobe's Experience Cloud to deliver one-to-one personalised interactions at scale for millions of its customers.

By Tom Raynel • 3 min read • Fri, 24th Mar 2023
Orro announces new executive appointments
Digital Transformation

Orro announces new executive appointments

Australian digital infrastructure provider Orro appoints Rob Merkwitza and Michael van Rooyen as Chief Strategy Officer and CTO of Networks, respectively.

By Sean Mitchell • 3 min read • Fri, 24th Mar 2023
Buildkite Welcomes Dr Michelle Deaker as Board Member
Data Analytics

Buildkite Welcomes Dr Michelle Deaker as Board Member

Leading software dev company Buildkite announced new board members including Dr. Michelle Deaker, founding partner of OneVentures.

By Sean Mitchell • 3 min read • Fri, 24th Mar 2023
Adobe brings generative AI capabilities to its Experience Cloud
Marketing Technologies

Adobe brings generative AI capabilities to its Experience Cloud

Adobe says Sensei GenAI will act as a co-pilot to help marketers and other customer experience teams increase their productivity.

By Tom Raynel • 3 min read • Fri, 24th Mar 2023
Amazon passing eBay in popularity says new research
eCommerce

Amazon passing eBay in popularity says new research

The report investigated Australian' shoppers' changing eCommerce habits and the latest digital marketplace trends.

By Tom Raynel • 4 min read • Fri, 24th Mar 2023
Adobe unveils Real-Time Customer Data Platform innovations
Data Analytics

Adobe unveils Real-Time Customer Data Platform innovations

Adobe's latest innovations are designed to enable superior prospecting and conversion, enhanced B2B account-based marketing and richer personalisation.

By Shannon Williams • 5 min read • Fri, 24th Mar 2023