Latest news - Page 218

Remote working is increasing cybersecurity risks for SMEs, with infrastructure left unmonitored and business data vulnerable, says ServerChoice.

The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.

dotdigital is a marketing technology company, specialising in marketing automation, email and customer engagement services.

Microsoft launches Windows 11, the first major update in six years, with a phased and measured rollout to eligible devices.

Black Friday and Boxing Day online sales in Australia have seen a 50% increase in traffic as consumers embrace online shopping, says Similarweb.

Four particular technologies will have a ‘high impact’ on eCommerce in the next two years, according to new research from Gartner.

An Australian startup has created ‘holographic’ packaging that uses augmented reality (AR) to display an interactive virtual display and a holographic person.

Customer demand is driving a mandate for digital ethics in businesses, resulting in more legislation to protect data privacy and data security.

Xero is experiencing major systems issues coinciding with end of month invoicing, creating disruption for customers worldwide.

Almost all consumers are aware that e-waste poses a danger to human health, according to a global quiz ahead of International E-Waste Day.

A data breach of the Lower Hutt retailer's systems may have compromised customers’ personal and credit card information.

As we transition away from cookie-based advertising, confusion around last-click attribution will dissolve in favour of card-linked platforms.

Organisations that provide flexibility in the types of devices employees use could well be making a difference in their employees’ job satisfaction.

AWS has shared new business momentum milestones and announced three new capabilities for , improving contact centre agent productivity.

Consumers think banks, retailers and mobile operators need to do more to protect them and their personal information from fraudsters.

Effective customer relationship leaders understand how to grow customer relationships by leveraging customer data to glean valuable behavioural insights.

Providing more personalised shopping experiences through customer loyalty initiatives will ultimately benefit the customer.

Instead of seeing the next few months as a pot-luck, data science and technology should be utilised to pick apart what exactly organisations need to grow.

FedEx Express expands eCommerce integrations in Asia Pacific; partners with 17 platforms to offer improved services and discounts to e-tailers.

Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.