Latest news - Page 130
Human service, AI and analytics top contact centre trends
Fri, 6th Jan 2023
#
uc
#
data analytics
#
ai
As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.
Shopify enters next era of growth, introduces Commerce Components
Fri, 6th Jan 2023
#
martech
#
commerce systems
#
ecommerce
Shopify has launched a new brand and offering, Commerce Components by Shopify, a modern, composable stack for enterprise retail.
Australian CDR set to heat up in 2023, Adatree says
Fri, 6th Jan 2023
#
solar power
#
consumer data right
#
consumers
Business should prepare themselves for even more growth and innovation in CDR in 2023, according to new analysis from Adatree.
Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
#
data analytics
#
cx
#
martech
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
Consumer habits transformed by COVID-19 and upcoming generations
Fri, 30th Dec 2022
#
blockchain
#
spending
#
analyst report
By 2027, blockchain technology will enter the mainstream, touching over 70% of common consumer activities, predicts IDC.
Tuesday busiest day for Zoom calls – and other insights
Fri, 30th Dec 2022
#
hybrid & remote work
#
video conferencing
#
wfh
Tuesday is the busiest day of the week for Zoom calls, while January and October see the most action, according to new figures released by Zoom.
Open Banking uptake well underway in Australia: Experian
Thu, 29th Dec 2022
#
fintech
#
data privacy
#
transparency
The findings are from Experian's latest business and consumer insight report, developed in partnership with Forrester, exploring open Banking and data privacy.
Appointment scheduling software market to reach $786.2 million by 2030
Thu, 29th Dec 2022
#
ai
#
scheduling
#
msg
Technological advancements such as artificial intelligence and machine learning provide significant growth opportunities in the forecast period.
Differences in generations propelling huge changes in spending
Thu, 29th Dec 2022
#
ecommerce
#
shopping
#
spending
IDC has revealed some dramatic shifts occurring in how different generations earn income, spend their money, and leverage technology to do both.
Gartner releases top 5 predictions for marketing leaders
Thu, 29th Dec 2022
#
data privacy
#
digital marketing
#
cmo
Gartner reveals its top five predictions for marketing leaders, including combating misinformation and ethical AI concerns.
Smart home market struggling - IDC releases quarterly report
Fri, 23rd Dec 2022
#
smart home
#
digital entertainment
#
cloud services
Worsening macroeconomic conditions have led to a reduction in the outlook for global smart home device shipments according to IDC.
Shipsy recognised in Gartner's Delivery Technology Solutions report
Fri, 23rd Dec 2022
#
saas
#
ecommerce
#
market
Shipsy has been recognised as a Representative Vendor in the 2022 December Gartner Market Guide for Last-Mile Delivery Technology Solutions.
Ivanti appoints new Partner Sales Director for ANZ
Thu, 22nd Dec 2022
#
advanced persistent threat protection
#
breach prevention
#
cybersecurity
Ivanti hires Michael Coleman as Partner Sales Director for Australia and New Zealand to strengthen their partner ecosystem and streamline lead generation.
68% say trust the key factor when buying products - report
Thu, 22nd Dec 2022
#
cx
#
martech
#
data privacy
Brand trust crucial for 68% of consumers, says Harvard Business Review report. Convenience, safety, and value also key factors.
Aussie shopping habits may leave online buyers at risk
Thu, 22nd Dec 2022
#
martech
#
commerce systems
#
payment technologies
Online shopping used to mean sitting at the computer, however Australians are now shopping anytime, anywhere, and are at risk of distraction.
Difficulties ahead for Aussie mid-sized businesses
Thu, 22nd Dec 2022
#
fintech
#
financial systems
#
accounting systems
Mid-sized operators are emerging from 2022 with strong results, benefiting from flexibility, according to MYOB research.
Xero reveals slowdown in Australian small businesses
Thu, 22nd Dec 2022
#
fintech
#
financial systems
#
healthtech
The Xero Small Business Index fell three points in November to 116 points, driven by a slowdown across three sub-metrics.
DataMesh Group partners with Novatti for payment offering
Wed, 21st Dec 2022
#
martech
#
commerce systems
#
payment technologies
DataMesh Group has partnered with Novatti to provide the company's broad client base with card-present payment offerings.
Basis Theory hires former Block Product Head to oversee roadmap
Wed, 21st Dec 2022
#
personal computing devices
#
apple
#
apple pay
Basis Theory hires former Block executive Jin Han as general counsel, overseeing product roadmap for regulatory compliance using tokenisation.
Fortress Solutions names its new CEO
Wed, 21st Dec 2022
#
digital signage
#
displays & projectors
#
cisco
John Shelnutt appointed as CEO of Fortress Solutions, succeeding Brendon Mills who resigned to pursue other opportunities. #executivemoves #FortressSolutions.