eCommerceNews Australia - Technology news for digital commerce decision-makers

Latest news - Page 130

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Human service, AI and analytics top contact centre trends
Fri, 6th Jan 2023
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uc
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data analytics
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ai
As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.
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Shopify enters next era of growth, introduces Commerce Components
Fri, 6th Jan 2023
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martech
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commerce systems
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ecommerce
Shopify has launched a new brand and offering, Commerce Components by Shopify, a modern, composable stack for enterprise retail.
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Australian CDR set to heat up in 2023, Adatree says
Fri, 6th Jan 2023
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solar power
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consumer data right
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consumers
Business should prepare themselves for even more growth and innovation in CDR in 2023, according to new analysis from Adatree.
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Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
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data analytics
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cx
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martech
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
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Consumer habits transformed by COVID-19 and upcoming generations
Fri, 30th Dec 2022
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blockchain
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spending
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analyst report
By 2027, blockchain technology will enter the mainstream, touching over 70% of common consumer activities, predicts IDC.
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Tuesday busiest day for Zoom calls – and other insights
Fri, 30th Dec 2022
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hybrid & remote work
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video conferencing
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wfh
Tuesday is the busiest day of the week for Zoom calls, while January and October see the most action, according to new figures released by Zoom.
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Open Banking uptake well underway in Australia: Experian
Thu, 29th Dec 2022
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fintech
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data privacy
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transparency
The findings are from Experian's latest business and consumer insight report, developed in partnership with Forrester, exploring open Banking and data privacy.
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Appointment scheduling software market to reach $786.2 million by 2030
Thu, 29th Dec 2022
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ai
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scheduling
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msg
Technological advancements such as artificial intelligence and machine learning provide significant growth opportunities in the forecast period.
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Differences in generations propelling huge changes in spending
Thu, 29th Dec 2022
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ecommerce
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shopping
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spending
IDC has revealed some dramatic shifts occurring in how different generations earn income, spend their money, and leverage technology to do both.
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Gartner releases top 5 predictions for marketing leaders
Thu, 29th Dec 2022
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data privacy
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digital marketing
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cmo
Gartner reveals its top five predictions for marketing leaders, including combating misinformation and ethical AI concerns.
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Smart home market struggling - IDC releases quarterly report
Fri, 23rd Dec 2022
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smart home
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digital entertainment
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cloud services
Worsening macroeconomic conditions have led to a reduction in the outlook for global smart home device shipments according to IDC.
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Shipsy recognised in Gartner's Delivery Technology Solutions report
Fri, 23rd Dec 2022
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saas
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ecommerce
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market
Shipsy has been recognised as a Representative Vendor in the 2022 December Gartner Market Guide for Last-Mile Delivery Technology Solutions.
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Ivanti appoints new Partner Sales Director for ANZ
Thu, 22nd Dec 2022
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advanced persistent threat protection
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breach prevention
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cybersecurity
Ivanti hires Michael Coleman as Partner Sales Director for Australia and New Zealand to strengthen their partner ecosystem and streamline lead generation.
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68% say trust the key factor when buying products - report
Thu, 22nd Dec 2022
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cx
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martech
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data privacy
Brand trust crucial for 68% of consumers, says Harvard Business Review report. Convenience, safety, and value also key factors.
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Aussie shopping habits may leave online buyers at risk
Thu, 22nd Dec 2022
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martech
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commerce systems
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payment technologies
Online shopping used to mean sitting at the computer, however Australians are now shopping anytime, anywhere, and are at risk of distraction.
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Difficulties ahead for Aussie mid-sized businesses
Thu, 22nd Dec 2022
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fintech
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financial systems
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accounting systems
Mid-sized operators are emerging from 2022 with strong results, benefiting from flexibility, according to MYOB research.
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Xero reveals slowdown in Australian small businesses
Thu, 22nd Dec 2022
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fintech
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financial systems
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healthtech
The Xero Small Business Index fell three points in November to 116 points, driven by a slowdown across three sub-metrics.
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DataMesh Group partners with Novatti for payment offering
Wed, 21st Dec 2022
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martech
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commerce systems
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payment technologies
DataMesh Group has partnered with Novatti to provide the company's broad client base with card-present payment offerings.
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Basis Theory hires former Block Product Head to oversee roadmap
Wed, 21st Dec 2022
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personal computing devices
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apple
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apple pay
Basis Theory hires former Block executive Jin Han as general counsel, overseeing product roadmap for regulatory compliance using tokenisation.
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Fortress Solutions names its new CEO
Wed, 21st Dec 2022
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digital signage
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displays & projectors
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cisco
John Shelnutt appointed as CEO of Fortress Solutions, succeeding Brendon Mills who resigned to pursue other opportunities. #executivemoves #FortressSolutions.