Latest news - Page 13
The AI tipping point: How contact centres in ANZ are reinventing CX
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data analytics
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digital transformation
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cx
AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.
Australian shoppers demand digital deals, personalisation & AI
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cx
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martech
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personalisation
New research shows 83% of Australian shoppers start purchases online, demanding personalised digital deals and AI tools amid cautious spending in 2025.
Pureprofile unveils Datarubico to streamline research insights
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saas
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data analytics
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digital transformation
Pureprofile launches Datarubico, a self-serve platform offering brands greater control and cost-efficiency in research insights and sample management.
'Tech Neck' rising among women as study links pain to device use
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gaming
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digital entertainment
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australian economy
A study reveals 'Tech Neck' affects 68% of Australian women, linked to screen use; ergonomic habits and breaks can reduce prevalent neck pain.
Nexxen unveils AI assistant to speed up campaign planning
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martech
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cdp
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genai
Nexxen launches nexAI assistant, using generative AI to transform campaign planning by swiftly converting consumer data into actionable strategies.
Zeller app launches mobile invoicing to tackle AUD $115bn debt
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financial systems
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it debt
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zeller
Zeller launches mobile invoicing in its app to help Australian SMEs tackle AUD $115bn in late payments, boosting cash flow with faster invoice settlements.
Does anyone know what a CDP is anymore?
Last month
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crm
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encryption
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cx
CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.
Customer Science upgrades CX Integrator with AI & automation
Last month
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data analytics
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cx
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martech
Customer Science upgrades its CX Integrator with AI and automation, offering Aussie businesses a cost-effective, tailored approach to improving customer experience.
Singapore cardholders can use rewards to offset carbon footprint
Last month
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ai
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payment technologies
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cleantech
Singapore cardholders can convert up to 8% of DCS Visa Platinum Card spending into carbon offsets, supporting biodiversity via a new app feature from June.
Reskilling initiative helps survivors gain tech jobs & independence
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social enterprise
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upskilling
Humans of Purpose aims to reskill domestic violence survivors with digital training, boosting independence and addressing Australia's tech skills gap.
Ultra Violette proves tech transformation is a team sport
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digital transformation
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erp
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ecommerce
Australian skincare brand Ultra Violette credits its rapid international growth to strong team alignment alongside new NetSuite tech, not just systems alone.
Looking ahead: The future of AI-driven workflows
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digital transformation
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cx
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martech
AI is set to revolutionise business workflows, with chatbots enhancing automation, collaboration, and compliance, making AI accessible to all firms.
InfoSum unveils Amazon Ads integration for smarter data use
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data privacy
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digital marketing
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privacy
InfoSum has launched integrations with Amazon Ads, enabling advertisers to securely activate first-party insights across Amazon DSP and Marketing Cloud.
How Click-Frenzy can help you win the rest of the retail year
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cx
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martech
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supply chain
Click Frenzy offers retailers vital insights beyond a sales spike, enabling optimisation of delivery, logistics, and customer experience for peak season success.
Siemens launches AI-powered PCB design tools for smaller teams
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paas
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digital transformation
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iaas
Siemens launches AI-powered PADS Pro Essentials and Xpedition Standard software to simplify PCB design for small and mid-sized electronics businesses.
Centrel unveils plug-and-play tool to simplify IT documentation
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paas
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datacentre infrastructure
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cloud security
CENTREL Solutions launches XIA Configuration Express, a plug-and-play tool simplifying IT documentation with quick install and automated branding features.
Wildstone expands Australian team amid digital billboard growth
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jobs
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digitisation
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primesight
Wildstone expands its Australian team to six, hiring three senior roles as it accelerates billboard portfolio growth and digitisation across the country.
AI use in Australian shopping soars, with one in three onboard
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cx
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martech
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ai
One in three Australians now use AI for shopping tasks like choosing outfits and planning meals, with adoption up 45% in the past year, study finds.
Omnisenti launches Voice AI platform for small Australian firms
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ai
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agentic ai
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data residency
Omnisenti launches a Voice AI platform tailored for Australian small and mid-sized firms, enhancing customer service and operational efficiency with secure voice automation.
Emburse launches global partner community for expense management
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digital transformation
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fintech
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hcm
Emburse has unveiled a global partner community with 140 organisations to improve expense management for travel and finance professionals worldwide.