Stories by Rakesh Prabhakar
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
Wed, 11th Jun 2025
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crm
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digital transformation
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cx
Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.
Is it time to re-think the business browser?
Fri, 30th May 2025
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malware
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data protection
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ransomware
Cybercrime costs soar as Australian businesses face record data breaches. Experts urge rethinking browser security to protect sensitive data effectively.
How can small and medium businesses safeguard against rising data privacy threats?
Thu, 17th Apr 2025
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data protection
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ransomware
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encryption
Small and medium Australian businesses face rising data privacy threats, with cybercrime costs averaging AUD$49,600 as regulations tighten on data protection.
Australian small businesses under pressure: can optimism and tech transform their 2025?
Fri, 10th Jan 2025
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crm
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data analytics
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martech
Despite facing record insolvencies due to rising costs and reduced consumer spending, Australia's small businesses remain hopeful about 2025, embracing tech-driven strategies.