Stories by Jonathan Reeve
Personalisation wins in the age of AI
Last month
#
crm
#
digital transformation
#
cx
Retailers worldwide are transforming loyalty programs with AI-driven personalisation, using real-time data to tailor customer experiences and boost engagement.
Experts reveal how AI Agents impact retail, shopping and customer loyalty
Mon, 16th Jun 2025
#
cx
#
martech
#
personalisation
AI agents will transform retail loyalty by acting as personal concierges, optimising offers, and demanding trust and transparency in shopping experiences.
AI, loyalty and ANZ grocery retailers: What’s new
Wed, 11th Jun 2025
#
data analytics
#
digital transformation
#
cx
Australian and New Zealand grocers are set to boost profits and engagement by adopting AI-driven personalisation and loyalty strategies in 2025/2026.
The ‘Secret Tech Sauce’ Behind Australian Retail Media Success
Tue, 15th Apr 2025
#
cx
#
martech
#
woolworths
Australian retailers like Metcash, Wesfarmers, and Woolworths are innovating retail media strategies, targeting earnings of AUD $30 million by 2029.
How to future-proof your loyalty program with a ‘real-time’ strategy
Thu, 26th Sep 2024
#
cx
#
martech
#
commerce systems
As customers demand instant gratification, brands must future-proof loyalty programmes with real-time strategies, like Woolworths' 2022 pivot to immediacy.
Are you maximising Customer Lifetime Value (CLV) with your loyalty program?
Tue, 13th Aug 2024
#
data analytics
#
cx
#
martech
In an era dominated by Big Data and AI, businesses are urged to revisit and optimise their loyalty programmes to enhance Customer Lifetime Value and boost growth.
Artificial Intelligence and the Retail Personalisation Revolution
Fri, 19th Apr 2024
#
cx
#
martech
#
personalisation
AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.
How Innovative Loyalty Programs Boost Customer Retention
Mon, 19th Feb 2024
#
cx
#
martech
#
subscriptions
Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.
Loyalty programs and innovation, experts reveal all
Wed, 31st Jan 2024
#
cx
#
martech
#
commerce systems
As technology advances and consumer behaviours evolve, loyalty programs require new-age strategies, explain Australian Loyalty Association (ALA) experts and emerging talent in all-inclusive interviews.
Loyalty, technology and personalisation - what’s new?
Thu, 25th Jan 2024
#
data analytics
#
cx
#
martech
The dynamic world of loyalty is rapidly evolving, reshaped by technology, consumer behaviour, and a quest for authenticity. Australian Loyalty Association experts offer firsthand insights into this transformation.
Unwrapping success: The golden rules of holiday retailing
Wed, 6th Dec 2023
#
cx
#
martech
#
omnichannel
In this challenging environment, omnichannel retailers must find ways to stand out and offer something exceptional.
The future of omnichannel: Your success blueprint in a digital world
Thu, 16th Nov 2023
#
cx
#
martech
#
omnichannel
Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.
The future of retail subscriptions: What’s new?
Thu, 19th Oct 2023
#
martech
#
omnichannel
#
e-commerce
I will explore key considerations for designing successful retail subscription programs and discuss potential future developments in this rapidly changing area.
How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
#
public cloud
#
cx
#
martech
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.