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Global Stories

AI deployments grow as banks realise the potential benefits

AI deployments grow as banks realise the potential benefits

Banks are moving beyond AI pilots to integrate intelligent systems across operations, boosting efficiency and personalising customer engagement sector-wide.

By Jeremy Thomas • 4 min read • Wed, 19th Nov 2025

Why it's vital to bring all of your customers on your CX transformation journey

Why it's vital to bring all of your customers on your CX transformation journey

Australian banks must use AI and personalised service to rebuild trust and enhance customer experience across all age groups and regions.

By Jeremy Thomas • 5 min read • Mon, 13th Oct 2025

ANZ banks tackle legacy systems with modernisation push

Digital Transformation

ANZ banks tackle legacy systems with modernisation push

Australian and New Zealand banks are investing billions in ICT, but the challenge remains: how to ensure these funds translate into tangible business value.

By Jeremy Thomas • 5 min read • Tue, 11th Mar 2025

Winning customer loyalty is a marathon, not a sprint

Digital Transformation

Winning customer loyalty is a marathon, not a sprint

As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.

By Jeremy Thomas • 4 min read • Fri, 1st Nov 2024

Stories from Other Regions

Why New Zealand financial services providers must modernise their operations in FY2026

Customer Experience

Why New Zealand financial services providers must modernise their operations in FY2026

New Zealand financial firms must modernise outdated systems in FY2026 to meet rising customer demands and avoid losing market share.

By Jeremy Thomas • 4 min read • Thu, 22nd May 2025