Workforce management stories

Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.

Now more than ever, people are looking for organizations with meaningful roles, access to new technology and company values similar to their own.

Pinpoint HRM and Humanforce collaborate to bolster customer experiences for cloud HCM projects, dynamically transforming frontline workforce management.

As Australia's digital landscape has evolved, so too have the cyber-attacks that work to bypass security technology by preying on human error.

Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.

Workday, Inc. holds its position as a leader in the Gartner Magic Quadrant for Cloud HCM for the eighth year in a row.

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

UKG appoints Aaron Thorne as Managing Director for Australia, New Zealand, and Southeast Asia, bringing his software sector expertise to the role.

NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.

Oracle named a Leader in Gartner's 2023 Cloud ERP quadrant, excelling in vision and execution among top competitors.

Machiavelli's paradox of the mercenary points to the problem of money. However, the spook world has a broader explanation for why people betray their loyalty.

Given the shrinking cybersecurity talent pool and surge in cyberattacks, organisations must adjust their approach to managing their cybersecurity programs.

Ready Towing will use Advanced's software to manage its workforce's schedule, track time, record absences, and automate repetitive manual tasks.

Upskilling existing employees offers a faster and potentially more cost-effective strategy to close the skills gap.

Tech advancements are transforming the role of HR professionals, from centralised platforms to AI. This article explores the changing landscape.

To mitigate the risks associated with layoffs in IT teams, businesses should implement several robust solutions.

Only 53% of Australian businesses feel at risk of a cyber attack in the next year, according to a Proofpoint survey.

AI-powered automation is emerging as the solution that helps employees improve their productivity and enhance workplace engagement.

The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.

With the digital transformation revolution well underway, now is the time for payroll to get a much-needed upgrade.

To achieve business success, people, workplace processes, and technology need to efficiently intersect to create a more intelligent digital workspace.

Employee equity plans are becoming increasingly popular in Asia, with 83% of Hong Kong-listed companies offering share plans.

With changing regulations and tax laws in Australia and New Zealand, payroll teams are struggling to keep pace, leading to issues of non-compliance.

Contact plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base.